Charlotte Staff Openings

Please email your resume and cover letter to: Lbowerman@gcts.edu
 

Media Production and Support Technician

Position Summary:

Under the supervision of the Media Services Manager, the Media Production and Support Technician assists with the support and oversight of media and A/V at our Charlotte Campus. Troubleshoots classroom and event AV systems. Records and edits videos of digital live, classrooms, and events-related material. Support the Media Services Manager in running the Media Services Department, keeping its equipment and software organized.

Key Responsibilities:

Media Production (50%)

  • Recording, production and editing of video for digital live, classroom and events-related purposes.
  • Work with the Media Services Manager to help support, plan and implement digital live, classroom and events-related projects.

Media Support (30%)

  • Support Faculty and Staff and outside users in the use of building AV equipment.
  • Support the use of classroom technology and provide training where necessary to faculty, staff or for events happening that require media.

Media Management (20%)

  • Assist in the creation of manuals and how-to documents for the buildings different Media systems.
  • Assist in organizing digital assets on our media server as well as helping form standards for future assets.
  • Provide other appropriate professional, administrative, or technical services as requested by the Media Services Manager.
  • Perform other duties as necessary.

Required Competencies

The incumbent must possess exceptional interpersonal abilities manifested in a confident, warm, outgoing manner including excellent oral communication and listening skills; possesses excellent administrative skills with keen attention to detail and accuracy; is highly organized and able to manage multiple tasks; possesses solid experience in the use of a personal computer; possesses solid experience in all aspects of media production (recording, editing, lighting, green screen, etc.); possesses an understanding of a variety of audio visual equipment; work well with a team to complete a wide variety of projects and tasks; be willing to work nights and weekends; possess the ability to lift and move up to 40lbs worth of equipment at any one time.

Education and Experience

  • Strong proficiency with the use of Video Editing, Motion Graphics, and Audio editing programs (Premier Pro, After Effects, Audition). Experience with a wide variety of audio systems as well as video systems.
  • Strong proficiency in the use of Microsoft Office products (Outlook, Word, Excel and PowerPoint)
  • Self-motivated to learn new systems and complete projects given with a high level of quality.
  • Experience with Social Media (Facebook, Instagram, Twitter)
  • Experience in goal setting and achievement.
  • Experience in end user communication and training.
  • Experience with video and audio conferencing programs and systems such as Zoom, Skype and Google Hangout.
  • An Associate’s degree or technical training combined with commensurate experience required.

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Technology Services Specialist – Digital Live

Position Summary: 
Under the supervision of the Media Services Manager, the Media and IT Specialist – Digital Live assists with the support and oversight of Media, A/V and IT needs at our Charlotte Campus with a majority of that in the area of our Digital Live learning format. Supports the Media and IT departments in the continued upkeep of the Charlotte Campus, keeping its equipment and software organized, helping with email communication, and managing the Media calendar. Position requires working Friday Nights and Saturday while Digital Live classes are in progress.

Key Responsibilities:

Media Production (50%)

1. Live support of Gordon-Conwell Charlotte’s Digital Live classes (30%)
2. Support Media Services and IT in the day to day activities. Jobs will include, but not limited to, Service Desk ticket support, classroom support, email correspondence, upkeep of the media calendar, and office organization. (20%)

Media Management (25%)

3. Work with the Digital Live team in the creation and support of new and existing classes (15%)
4. Support Faculty and Staff and outside users in the use of building AV equipment. (10%)

Media Support (25%)

5. Assist in the oversight and scheduling of our lecture capture platform (10%)
6. Work along the Media and IT teams to support outside events as needed. (5%)
7. Assist in the creation of manuals and how-to documents for the buildings different Media and IT systems. (5%)
8. Provide other appropriate professional, administrative, or technical services as requested by the Media Services Manager. (5%)
9. Perform other duties as necessary.

Required Competencies

  • Possess exceptional interpersonal abilities.
  • Be confident, warm, and outgoing using excellent oral communication and listening skills.
  • Possess excellent administrative skills with keen attention to detail and accuracy.
  • Be highly organized and able to manage multiple tasks.
  • Possess experience in supporting IT and A/V systems.
  • Possess an understanding of a variety of audio visual equipment.
  • Work well with a team to complete a wide variety of projects and tasks.

Education and Experience

  • Strong proficiency with the use of audio and video systems. If not proficient, a willingness to learn.
  • Strong proficiency in the use of computer systems. If not proficient, a willingness to learn. Self-motivated to learn new systems and complete projects given with a high level of quality.
  • Experience with video and audio conferencing programs and systems such as Skype and Google Hangout.
  • Experience in end user communication and training.
  • An Associate’s degree or technical training combined with commensurate experience required.

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