• Get In Touch

    Gordon-Conwell Theological Seminary

    Financial Aid Office
    130 Essex Street
    South Hamilton, MA 01982
    (978) 646-4018
    finaidinfo@gordonconwell.edu
    Hours: 8:00 a.m. - 4:30 p.m. M-F

    Student Accounts Office
    130 Essex St.
    South Hamilton, MA 01982
    (978) 646-4049
    Fax: (978) 646-4601
    finserv@gordonconwell.edu

    Fall and Spring Hours:
    9:00am-3:30pm
    Closed Daily for Lunch 1:00pm-2:00pm
    Closed Wednesdays for Chapel 11:00am-12:15pm

    Summer Hours:
    Monday-Thursday: 9:00am-3:30pm
    Closed for Lunch: 1:00pm-2:00pm
    Friday: 9:00am-1:00pm

    Cashier Hours: 9:30 a.m. - 3:00 p.m.
    (Wednesdays: Closed for chapel from 10:45 a.m. - 12:15 p.m)

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Hamilton Student Accounts FAQ's

Hamilton Student Accounts Answers

Q:How do I view my bill and pay online?
A:

Click here for instructions.

Please note that we accept credit cards for: 

  • Student Account Payments (tuition, fees, etc.)
  • Application Fees
  • Doctor of Ministry Matriculation Deposits

Please note that we cannot accept credit cards for:  

  • Psych Testing Fees
  • Housing Application Fees
  • Housing Security Deposits
  • Rent Payments
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Q:I made a payment online, but I don’t see it on my student account. Why is this?
A:

There are a couple possibilities why your payment would not be showing up on your student account:

  • The payment has not yet been posted. Unfortunately, payment posting does not happen automatically. Our aim is always to have your payment posted on the next business day.
  • The incorrect drop-down option was chosen when making your online payment. If you do not choose your specific campus account (Hamilton Student Account, Charlotte Student Account…etc) on the payment screen, the payment will not go to the correct place. If you are not seeing your payment, please contact our office immediately. We can research your payment and take the appropriate actions to transfer the funds to your appropriate campus account.

Email: finserv@gordonconwell.edu

Phone: (978) 646-4049

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Q:I want to send a payment through the mail. Where should I send the check?
A:

Gordon Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982

Note: Please do not send cash through the mail. Please only send checks, money orders and cashier’s checks.

Note: Please include your name and Student ID# on the memo line of the check to ensure that it goes to the correct account.

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Q:If a third party wants to make a payment toward my student account, what information do they need to include to make sure the payment is applied to my student account?
A:

If they are sending GCTS a check, they should include your name and ID number (either on an attached letter or on the check memo line). Please note that if the organization is paying more than you owe, they must give us written permission before we can release excess funds to you for your personal use. Please have the organization send the payment to the following address:

Gordon-Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982

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Q:If I have VA funds needing to be processed, whom should I contact?
A:

If you are a part of the Chapter 30 (Montgomery) GI Bill or Chapter 33 (Post 9/11) GI Bill, please contact Beth Isaac in the Registration Office. You may contact Beth by the following means:

E-mail
Phone: (978) 646-4021

If you are part of the Chapter 31 (VocRehab) GI Bill, AmeriCorps, GoArmyEd, MyCAA, or WAWF, please contact Jenna Lanoue in the Student Accounts Office. You may contact her by the following means:

E-mail
Phone: (978) 646-4045
Fax: (978) 646-4601

 

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Q:What will happen if I can’t pay in full by the last deadline?
A:

If you cannot pay in full by the last deadline, please contact the student accounts office to set up a personalized payment plan. Setting up and maintaining a payment plan will prevent your account from being sent to a collections agency.


E-mail
Phone: (978) 646-4049

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Q:My bill went to the wrong place. How can I change my billing address?
A:

You may change your billing address by logging into your CAMS Student Portal or by filling out a Change Address Request Form. We must have a signed request on file per FERPA regulations.

Mailing address:
Gordon-Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982
Fax: (978) 646-4601

Please note that if your bill goes to the wrong location, you are still held accountable to the payment deadlines as it is your responsibility to keep your billing address current. Furthermore, your bill is available online through your CAMs student portal.

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Q:How often are statements sent out?
A:

Our aim is to send statements before each payment deadline if there is an owed balance. Because of the magnitude of bills that we send out and the potential for postal delays, there is no specific time frame that we can guarantee receipt of bills. Because your balance can always be seen on the CAMS student portal, you are accountable for paying your balance by the deadlines even if you receive your bill later than you would prefer.

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Q:Why is my account on hold?
A:

If your account is on hold, you most likely have an unpaid balance. If you believe your account has been mistakenly put on hold, please contact our office. If we can verify that your account is paid in full, we can lift the hold for you immediately. Unfortunately, our system does not automatically lift a hold after a payment is made. It is a manual adjustment that we must make to your account, so please contact us if you have paid your account in full online and need your hold lifted immediately for registration purposes.

E-mail
Phone: (978) 646-4049

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Q:Why are there late fees on my account?
A:

If you received one or more late fees, you most likely missed one (or more) of the payment deadlines. Please see your specific campus’ Academic Calendar for the specific payment deadlines.

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Q:What is the student services fee?
A:

The student services fee is an administrative fee charged to all registered students. This fee helps to cover the cost of running the various offices at the Seminary (postage, paper, supplies…etc) and helps to provide our students with the services they enjoy throughout the seminary.

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Q:I would like someone else to have access to my student account. How can I give this person permission?
A:

Someone can access your account only if you have given us written permission for them to do so. If you would like someone to have regular access to your account, please come to the Cashier’s window to fill out our Account Access Form or fax/mail this form to the Student Accounts office.

Mailing address:
Gordon-Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982
Fax: (978) 646-4601

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Q:If I am expecting loans, when will the loans be visible on my account?
A:

If all is in order for your loan to be disbursed, depending on the campus you attend, the first FALL, SPRING or SUMMER semester loan disbursements are expected 2-3 weeks after classes begin. The Financial Aid office will send notification that the funds have been posted to your account. Please contact the Financial Aid Office at (978) 646-4058 if you have any additional questions.

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Q:When will I be able to withdraw the excess funds from my student account?
A:

GCTS Grants and Scholarships: Credits created from GCTS grants and scholarships will not be available for withdrawal until the first business day after the final add/drop date for each semester. Please do not request these funds until that time as we will not be able to process them. To request these funds, please call or email the Student Accounts office.

Federal Loans: Excess created by loans is available for withdrawal immediately after it has been disbursed to your student account. The Financial Aid office will notify you that the funds have been disbursed and provide a form for you to use when requesting to withdraw the excess funds.

Outside Funding: If you have a credit on your student account created by a payment made by an outside donor, you may request these funds at anytime, as long as we have a form on file from the donor permitting you to withdraw these excess funds for personal use.


Phone: (978) 646-4049
E-mail

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Q:Whom do I contact if I have a question about scholarships?
A:

It depends on the scholarship in which you are interested:

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Q:When can I set up a personalized payment plan?
A:

You may set up a personalized payment plan after the final semester deadline. Please note that setting up a payment plan will not remove the late fees that were placed on your account throughout the semester. Setting up and maintaining a payment plan prevents your account from being sent to collections. Please contact our Student Accounts Assistant at (978) 646-4049 to set up a personalized payment plan.

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Q:How do GCTS personalized payment plans typically work?
A:

The Gordon-Conwell policy is for payment plans to be complete within a year. We would divide your balance by 12 to determine how much you need to be paying monthly. Payments are due by the last day of every month. We do not accept advance payments (paying extra in January to cover February, too). We must see payments coming in every month in order for your plan to remain current. Defaulting on a payment plan (either by incomplete payment or non-payment) could result in your account being sent to a collections agency.

Please note if you miss one payment, you will receive a default letter. You may make up the payment by paying the current month's payment and the missed month's payment. If you miss two payments,  you will be sent to collections automatically.

Please note that if you are on a payment plan, you are not eligible to register for future courses, receive transcripts, or a diploma until the balance is paid in full.

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Q:Do I have to waive the student health insurance every semester?
A:

Students only need to waive the health insurance once per year. If you waive the insurance in the Fall, there is no need to waive the insurance in the Spring semester. For questions concerning health insurance, please contact the Student Life office by calling 978-646-4062.

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Q:Is there an ATM on the Hamilton campus?
A:

No. However, the Cashier’s window does allow students to cash checks up to $150 per day. If you need more than $150, please find an ATM at a local bank or establishment. You may not charge your credit card at the Cashier’s window to receive cash.

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Q:I am living on the Hamilton campus. Is there a place on campus where I can get quarters for laundry?
A:

You may request quarters at the Cashier’s window. We allow students to receive up to $30 worth of quarters per day. There is also a change machine next to the vending machines in the Great Room. Please note that we are not a bank and do not have a never-ending supply. If we do not have quarters available, please go to a local Laundromat or to your local bank.

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Q:Do I have a Gordon-Conwell e-mail account? I didn’t realize I had a Gordon-Conwell e-mail account.
A:

All students have a Gordon-Conwell e-mail address. It is important to check this account regularly or have it forwarded to a personal account as offices use this email to send important information to students. To access it, please follow these steps:

  1. Go to the main GCTS site
  2. Click on “Current Students”
  3. Click on “Webmail”
  4. Enter your email address, which is typically your first initial followed by your last name unless you have a common last name. Contact the IT help desk for details (see below).
  5. Enter your password, which, if you have not been accessed this before, should be your student ID number.

If you are still unable to access your e-mail, please contact the IT helpdesk:

Phone: (978) 646-4357
E-mail

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Q:Can books be charged to my student account?
A:

Please contact the Student Accounts office for more details about charging books to your student account. Depending on which campus you attend, there may be certain restrictions on the amount of excess you are required to have on your student account and the timeframe that you are permitted to charge books to your account.

Please call (978) 646-4049 to verify your loan amount before you charge books to your student account.

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Q:Why is the seminary charging a fee for the use of my credit card?
A:

Gordon Conwell Theological Seminary is committed to providing students and their families a range of options for paying their educational expenses. The credit card payment method is becoming prohibitively expensive because of the fees credit card companies charge GCTS. Therefore, a convenience fee will be added to all credit/debit card payments to offset the processing fee the seminary must pay to the credit card company.

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Q:If I use my debit card to pay my student account charges, will I be charged the convenience fee?
A:

 Yes. If you use your debit card like a credit card to pay your student account charges you will be charged the convenience fee.

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Q:Is there any way I can avoid paying a convenience fee?
A:

You can avoid paying the convenience fee by paying online with an electronic check (ACH). ACH will debit your checking or savings account and may be processed online using the CAMS Student Portal. You may also send a check to the Student Accounts Office in Kerr 321 or mail it to the address below:
GCTS
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982
(Please remember to include your Student ID whenever you pay by check)
 

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Q:Are other graduate schools and universities charging a convenience fee for credit card transactions?
A:

Yes, an increasing number of schools are collecting convenience fees for credit/debit card transactions. Credit card convenience fees are not unique to GCTS.

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Q:What credit cards are accepted by GCTS for payment of tuition and fees?
A:

We accept VISA, MasterCard, American Express, and Discover. Credit card payments can be made online via the secure CAMS student Portal.  

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Q:How is the convenience fee percentage established?
A:

TMS has established a flat 2.99% fee for all credit card transactions. 

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Q:Can I make a credit card payment over the phone?
A:

You can pay over the phone by contacting the TMS service center at 1-800-722-4867. You’ll need to provide them with school specific information, including your student ID. You must also verify your balance in advance of making payment as TMS does not have access to your student account information.  

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Q:Can I pay in person using a credit card?
A:

Credit card payments may be made through your CAMS student portal at the Student Accounts Office in Kerr 321 at a kiosk at the cashier window. The office is open Monday through Friday from 9:00am to 3:30pm. Please note we are closed daily from 1:00-2:00 for lunch and Wednesdays from 11:00-12:00 for Chapel. The convenience fee still applies for credit card payments made in person.  

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Q:If I make a credit card payment in error will my convenience fee be refunded?
A:

No. The convenience fee is not refundable, even if the payment to which it relates is cancelled, refunded, credited, or charged back.  

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Q:Will the convenience fee be included on my student account statement?
A:

The convenience fee is assessed in addition to the payment for your student account. The convenience fee will not appear as a charge on your student account, it is part of your credit card transaction and not included in your student account charges. 

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Q:Who do I contact with additional questions?
A:

You can contact the student accounts office by phone at 978-646-4049 or by email at finserv@gcts.edu. You can also come see us in Kerr 321 Monday through Friday from 9:00am to 3:30pm. Please note we are closed daily from 1:00-2:00 for lunch and Wednesdays from 11:00-12:00 for Chapel. 

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Q:When is the PAY IN FULL deadline?
A:

Payment in full is due one week following the initial add/drop date. The add/drop date is the first Friday of classes. For example, Fall 2016 add/drop is Friday September 16. The first payment deadline for FA16 is Friday, September 23. For students on the payment plan: payments are due on the 10th of each month. If the deadline falls on a weekend or holiday, payment is due the following business day.

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Q:How can I pay in full?
A:

100% payment includes: Financial Aid Award Acceptance for 100% of tuition & fees, Direct Payment by credit card or check for your complete balance (CHECK must be processed in Hamilton), Certificate of Eligibility (VA) for 100% tuition, Official Award letter from church or outside scholarship confirming an amount that meets or exceeds tuition and fees for the term.

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Q:How do I make payment?
A:

• Online through CAMS student portal
• ACH through CAMS student portal
• Calling TMS service line
• At a kiosk in the Cashier’s office (Hamilton)
• By Check or Cash at the cashier window (Hamilton)
• Check by mail; send to:
GCTS Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982

*If you are a student at Boston, Charlotte, Jacksonville, or in a non-residential program (DMIN/HMP) we recommend you mail check payments directly to our Hamilton campus. All student accounts payments are processed in Hamilton.

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Q:What if a third party is going to pay for my account?
A:

At any time you may request an invoice if needed to present an employer, church, or other outside source that has committed to making payment on your account. You are responsible to communicate with the outside party to ensure payment is receive on or before the pay in full deadline. We recommend requesting invoices well in advance to ensure prompt payment. If your outside support is not expected to be processed in time for the deadline you will either want to plan for the payment plan fee or make personal payment in full to be reimbursed when outside funds are processed to your student account. 

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Q:Can you automatically withdraw from my personal bank account?
A:

For in-semester payment plans we do not arrange for auto withdrawal from personal accounts. We do recommend you contact your bank for scheduled payment options if you’d like the have auto-checks delivered monthly.  

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Q:How do I sign up for a payment plan?
A:

At this time any student not paid in full on the deadline will automatically be enrolled in the payment plan.

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Q:Do I have to pay the fee?
A:

Any account not paid in full on the payment deadline will incur the Payment Plan Fee five business days following the payment deadline. The fee is non-waivable and non-refundable.  

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Q:How much is the fee?
A:

The payment plan fee is a one-time $50 fee assessed five business days following the Pay In Full deadline.  

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Q:How do I calculate what to pay?
A:

Your monthly payments should be based on your TOTAL balance (all tuition, fees, and posted charges). On October 10th 50% of your total balance is due. On November 10th 75% of your total balance is due. On December 10th 100% of your balance is due. For example, if you owe $1000 TOTAL (including the payment plan fee) you would pay $500 on October 10, $250 on November 10, and $250 on December 10. 

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Q:How do I know what my balance is?
A:

Your balance is a combination of tuition and seminary related fees. You have access to your balance in your CAMS student portal (after logging in click on “My Ledger”) you may also call our offices during business hours (M-F 8-4:30) 978-646-4049 or inquire by email to finserv@gordonconwell.edu

 

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Q:Can I include a past due balance?
A:

All balances must be paid in full prior to enrolling in future coursework. Prior balances cannot be included in an in-semester payment plan and must be paid in full before registering for future coursework.

 

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Q:Can I pay ahead on my payment plan?
A:

Yes, you can pay ahead on your payment plan and complete payments prior to the deadline or in greater amount than required.  

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Q:What happens if I miss a payment?
A:

Missed payments are at risk of incurring a late payment fee. Late payment fees will be assessed five business days following each payment deadline. The late payment fee is $20 per missed payment. 

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Q:What happens if I can’t pay by the end of the semester?
A:

Students with balances will be placed on a Student Account Hold. This hold prevents future registration, receipt of transcripts, and diploma issuance when applicable. If you’ve registered for future coursework you will be deregistered and you will be contacted to begin a past due payment plan. Please contact the Student Accounts Coordinator for more information on past due payment plans.

 

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Q:How can I get the hold lifted?
A:

Holds can be lifted and services will be restored (including registration) when the balance is paid in full. The hold is lifted by the student accounts team approximately one business day after the account has been paid. 

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Q:Does this include health insurance?
A:

If you are a Hamilton or Boston student meeting the registration requirements and opting not to waive student health insurance your insurance charges are considered part of your student account balance and must be included in your pay in full/payment plan calculations. Please contact our offices if you have further questions about student health insurance charges. 

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Q:When can I expect to see charges?
A:

You can expect to see tuition, fees, and general institutional scholarships posted related to Fall in early September. For January and Spring they will post in January. Summer terms will post the first day of classes. 

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Q:When can I expect to see scholarships?
A:

If you are receiving grant in aid or other individualized institutional scholarships you can expect to see those scholarships applied shortly following the add/drop period. General institutional scholarships (Partnership, Graham, etc.) will be posted alongside your tuition. 

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Q:What if I still have questions?
A:

Call the Student Accounts Office at 978-646-4049 M-F from 8:00am to 4:30pm or email finserv@gordonconwell.edu for more information. 

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