Off-Campus Access Instructions (EZproxy Help)

EZProxy is a computer program that is specially designed to authenticate users. It differs from more conventional web proxies in that you do not need to configure your browser to use it. The EZProxy system detects that you are off-campus when you first attempt to access a licensed resource. It will prompt you for your Gordon-Conwell username and password before allowing you to proceed. Its function is to ensure that only members of the Gordon-Conwell community have access to licensed library resources when connecting to the Library from anywhere with internet access. 

The EZproxy website is prompted anytime licensed resources are accessed from the library's website or online catalog using a computer or mobile device. Alumni have access to some free research resources here.

Log-in for Gordon-Conwell Students, Faculty, and Staff:

  • Usernames and passwords are the same used to access other Gordon-Conwell services like CAMS and Sakai.
  • Your username is your first initial followed by your last name and sometimes a number. (Example: jsmith1)
  • Please do not include "GCTS\" or "gordonconwell.edu" before or after the username.
  • When you change your password it will be reflected here.
  • Passwords are case sensitive.

Log-in for Bible Journey Students (Charlotte Campus):

  • Your username is your first initial followed by your last name.(Example: Jane Smith - jsmith)
  • Your passcode is the last 5 digits of your Gordon-Conwell Library Card.(Example: 01327)

Library and Helpdesk staff are available to assist when log-in or resource issues occur.  

  • Contact the Helpdesk when your log-in information is not working.
  • Contact the Library if a resource will not open or is not functioning correctly.

Helpdesk Support

Library Support  

Please review the following possibilities and suggested actions to troubleshoot EZproxy access. 

My log-in credentials work with other GCTS services like Sakai and CAMS but not with EZproxy. 

  • EZproxy does not recognize some symbols. Symbol examples: ! @ # $ %. Please change your password using a different symbol and try again. Contact the Library if it still doesn't work. 

I logged into to EZproxy but nothing seems to happen. 


Please check these four settings in your browser:

  • Popup blocker:
    Disable pop-up blockers while you are accessing content through EZproxy.

  • Firewall:
    If you see "this page cannot be displayed," it usually means a firewall issue on your side. If you have installed personal firewall software such as Norton you need to allow access to www.gordonconwell.edu as a safe site.

  • Cookies:
    EZproxy and many databases/journals send "cookies" when you connect to them to verify that you are an authorized user. If your browser reports an error receiving a "cookie," you have to enable them in your browser settings. The default setting for most browsers will accept EZproxy cookies without a problem. However, if you changed it, you will see a blank page. Change browser options to accept all cookies.

  • JavaScript:
    The default setting for most browsers will work well with EZproxy's JavaScript. However, if you changed it, you will need to enable it again in order to access the content.

I can use it at home, but not at work. 

  • Many corporate, government, and educational institutions use firewalls for security purposes and block every port other than standard web browser ports. You need to discuss EZproxy with your network administrator, asking her/him to enable it.

I got a hostname error.

  • This means you tried to access a database or web site that has not been configured through EZproxy. The database company may have changed their web address or it may not be a web site that requires EZproxy. 

"Page not found," "Cannot find server or DNS," or browser waits and waits.

  • This usually means there is an issue in the Gordon-Conwell Campus Network or the website is down. Please wait 5-10 minutes and try again. The Helpdesk or Library emails the seminary community whenever downtime occurs. The emails include a description of the problem with expected down times.