IT Service Desk FAQs

Q: I am having trouble accessing my CAMS student portal, what can I do?

Please make sure that you have done the following steps: 

  • Please go to the CAMS Student Portal (
  • If you have troubling logging in to the CAMS Student Portal, please try adding GCTS\ before your username
  • If it is mentioning something about a domain name, you are using the wrong slash, please use GCTS\  not GCTS.
  • Please make sure you are not using Internet Explorer 6 or lower, older browsers may not work. We recommend either Internet Explorer 7,  Mozilla Firefox, or Safari.

Q:  I can get into the CAMS student portal, but I don't see my class.

Make sure that you are in the correct semester. You will see the semester and a change button in the upper left hand corner.

Q:  I can see my class, but no documents are posted

Please contact the professor of that class, as they may not have enabled students to access the documents yet.

Q:  How do I get an email address?

After you have matriculated, you will be assigned an email address automatically. If the registrar has sent you a note about having email sent to your Gordon-Conwell email account, most likely, you already have an address made for you.  Your email address will always be If you do not know your email address, username or password, you can contact the IT Service Desk.