IT Service Desk FAQs
Q: I am having trouble accessing my CAMS student portal, what can I do?
Please make sure that you have done the following steps:
- Please go to the CAMS Student Portal (https://cams-web.gordonconwell.edu/estudent)
If you have troubling logging in to the CAMS Student Portal, please try adding GCTS\ before your username
- If it is mentioning something about a domain name, you are using the wrong slash, please use GCTS\ not GCTS.
- Please make sure you are not using Internet Explorer 6 or lower, older browsers may not work. We recommend either Internet Explorer 7, Mozilla Firefox, or Safari.
Q: I can get into the CAMS student portal, but I don't see my class.
Make sure that you are in the correct semester. You will see the semester and a change button in the upper left hand corner.
Q: I can see my class, but no documents are posted
Please contact the professor of that class, as they may not have enabled students to access the documents yet.
Q: How do I get an email address?
After you have matriculated, you will be assigned an email address automatically. If the registrar has sent you a note about having email sent to your Gordon-Conwell email account, most likely, you already have an address made for you. Your email address will always be firstname.lastname@example.org If you do not know your email address, username or password, you can contact the IT Service Desk.