Help Desk Step-by-Step Instructions & Best Practices

This section contains a series of how to's and step-by-step directions for many issues that you may be experiencing. Please check here and in our FAQs section for help troubleshooting. If you do not find the answer to your problem, you  can email the helpdesk.

 

Get IT Help

The Seminary uses a ticket program called GLPI to keep track of work orders and problems.  If you are having a problem with access to web-based services, please send an email to helpdesk@gordonconwell.edu.  This will create a record of the issue and update you as we work to resolve the issue.  For frequently asked questions, you can also check our Technology FAQ where you can find a plethora of information that may be able to meet your technology needs.  (Please keep in mind that the seminary does not provide technical support for personal computers.)


Usernames & Passwords

Initially, your username and temporary password will be provided by the Admissions department as generated from the Information Technology department.  Your password will expire every ninety (90) days, which is a requirement from our vendors.  Therefore, it is imperative that you register for the Self-Service Password System immediately if you have not done so already. (New students need to register for the Self-Service Password System after receiving their initial password from Admissions.) 


Other Step-by-Step Instructions

 

Best Practices

Suggestion 1 Fully reboot your machine when something is not working properly on your computer
Suggestion 2 Reboot your computer on arrival to the office daily (PC and Mac users)