The IT Service Desk exists to enable staff and faculty to minister effectively to Gordon-Conwell students through the creation and maintenance of IT and media infrastructures. As the front line of the IT department, we are a tech support resource for students, faculty, and staff. We are here to serve you!

In other words, you can call us when you forget your CAMS password or when you cannot access your email. If you need help with Sakai, our Learning Management System, we can assist with that as well. We are the one-stop shop for all of the seminary's technology.

Need Help?

Contact Information & Hours of Operation


Hamilton  |  Main Office



Kerr 328
(978) 646-HELP (4357)
Please call here first!
CUME 211
(978) 234-4287
Room 226
(704) 295-2351
Monday - Friday
Saturday *
  8:00 AM - 8:30 PM
10:00 AM - 2:00 PM
12:00 PM - 8:30 PM
10:00 AM - 2:00 PM
8:30 AM - 5:00 PM
Ticketing System:
* Extended Hours: Our department is testing a new evening and Saturday schedule for the 2016–2017 academic year! Please check this website for updates and CUME 211's office door for the current Boston schedule. Note that on Saturdays, we have one technician working in either Hamilton or Boston. On Friday evenings, we only work from Hamilton.


IT Service Monitor