The IT Service Desk exists to enable staff and faculty to minister effectively to Gordon-Conwell students through the creation and maintenance of IT and media infrastructures. As the front line of the IT department, we are a tech support resource for students, faculty, and staff. We are here to serve you!

IT Security Alert: Beware of Phishing Emails

We have noticed a recent increase in the number of “phishing” emails coming to Gordon-Conwell email addresses. Phishing emails are scam emails designed to appear authentic; they attempt to deceive recipients into providing sensitive personal information by masquerading as people or organizations they know and trust. Learn to protect yourself from these attempts at identity theft by reading our phishing series via email or our blog.

Need Help?

Contact Information & Hours of Operation


Hamilton  |  Main Office



Kerr 328
(978) 646-HELP (4357)
Please call here first!
CUME 211
(978) 234-4287
Room 226
(704) 295-2351
Monday - Friday
Saturday *
  8:00 AM - 8:30 PM
10:00 AM - 2:00 PM
12:00 PM - 8:30 PM
10:00 AM - 2:00 PM
8:30 AM - 5:00 PM
Ticketing System:
* Extended Hours: Our department is testing a new evening and Saturday schedule for the 2016–2017 academic year! Please check this website for updates and CUME 211's office door for the current Boston schedule. Note that on Saturdays, we have one technician working in either Hamilton or Boston. On Friday evenings, we only work from Hamilton.


IT Service Monitor