Passwords & Portals

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Welcome to the IT Service Desk!

We are here to serve you! If you still need assistance, please feel free to contact us.

Please note that we recently introduced a new and improved password policy! Please see this post on our Announcements blog until the instructions below are fully updated.


Your username and temporary password will be provided as generated by the Information Technology department. For example, the username for a student, staff, or faculty member named Jane Doe will be jdoe. If another user named John Doe enters the system, his user name will be jdoe1.

Username: Your username is provided in your welcome email. (Example: jdoe)
You will need this username to log into the CAMS and Sakai portals and the password website.
Email address: (Example:
You will need to enter the full email address, not just the username, to log into webmail.

Password: Your password is the initial password provided in your welcome email.
To change your password, please see the instructions below.
Password Registration (IMPORTANT)

To protect the security of your information, all passwords must be changed regularly.

  • Staff and faculty passwords expire every 90 days.
  • Master's student passwords expire every 180 days.
  • Doctor of Ministry and Hispanic Ministries student passwords expire every 365 days.

Therefore, it is imperative that you register for the Self-Service Password System immediately if you have not done so already. New users need to register for the Self-Service Password System after receiving their initial password. The initial password will only work at the password site, and you will not be able to access the other portals until you have registered at the password site and changed the password.

  1. Go to 
  2. Type your username in the “Username” field and your password in the “Current Password” field.
  3. Click “Login.”
  4. The site will direct you to “Setup Password Responses.”
  5. Choose four (4) security questions and type your answers in the appropriate fields and click “Save Responses.”
  6. This will lead you to two additional security questions for verifying your identity with the Service Desk. Choose two questions, enter the answers in the appropriate fields, and click “Save Responses.”
  7. Then confirm your answers on the “Confirm Password Responses” screen and click “Confirm Responses.”
  8. On the next screen, click “Continue.”
  9. You are now registered for the Password Self-Service site.
Resetting Your Password (IMPORTANT)

Be sure your password has not expired by changing it at regular intervals.  

If you have not changed it in time, and it has expired, and/or if you have forgotten your password, you can change it in one of the following ways:

If you know your expired password:

Go to and log in with your username and expired password. If your password has expired, the website will recognize it and immediately prompt you to create a new password.
If you have forgotten your password:
  1. Go to and click “Forgotten Password“ WITHOUT logging in. 
  2. Enter your email address (ex: and your last name.
  3. Click “Search.”
  4. This will take you to a screen with your security questions. 
  5. Follow the instructions on the screen to reset your password.

If neither of these methods work, please contact the Service Desk ( for a password reset.

Access to Email
  • Everyone at GCTS receives an email in this format: GCTS email is the primary way in which the school will communicate with students, staff, and faculty, it is important to check regularly, otherwise you will miss critical announcements from the school. CAMS and Sakai are both linked to your GCTS email, and personal email accounts will not be used as a primary email account for students, staff, or faculty. (GCTS Suggested Browser: Google Chrome)
      Username: Your username is your entire email address
    • Password: Your password
Access to CAMS
  • CAMS is the primary student/faculty portal that allows students and professors to access class and account information. Students can register for classes, make credit card payments to their tuition account, complete course evaluations, and access final grades on CAMS. There are separate portals for students and faculty, but they work together. The video tutorial below is for the CAMS Student Portal, but you will notice similarities to the CAMS Faculty Portal. (GCTS Suggested Browser: Google Chrome)

    CAMS Student Portal:
    CAMS Faculty Portal:


      Username: Your username (everything before
                         (example: jdoe)
    • Password: Your password
Access to Sakai
  • Sakai is the campus course management system that serves as an interactive platform for professors to set up and administer their courses; for students to access class documents (resources, grades, and course announcements), submit assignments, and collaborate with faculty and other students; and for staff to collaborate with co-workers. Professors can add their courses to Sakai from the CAMS Faculty Portal and can then add resources to their Sakai course sites for students to access there. Staff can request to create Sakai sites for various purposes; Sakai is a multipurpose platform! Not every professor is currently using Sakai, so please check with your professor to see if it is available for your course. (GCTS Suggested Browser: Google Chrome)
  • Sakai:
      Username: Your username (everything before
                         (example: jdoe)
    • Password: Your password