How Semlink Works
| You can expect that . . . | Timeline | |
|---|---|---|
| Office Hours | We will be available by phone, email, or in person in the office: | 9:00am-12:00pm and 1:00pm-4:00pm, Monday-Friday |
| Voicemail Response Time | If you leave us a voicemail, we will respond within: | 1 business day |
| Email Response Time | If you send us an email, we will respond within: | 2 business days |
| Coursework Processing | If you submit coursework to us by email, mail, or in person, we will process it: | Within 2 business days of receipt |
| We send coursework to most professors in batches at the rate of: | Once per week (Note however that if we have any lingering questions about your coursework or if your interactivity is not complete we will hold some or all of your work until our questions are answered.) | |
| Once we have received your graded coursework from your professor, you can expect the following actions: | ||
|
Within 1 business day of receipt | |
|
Within 2 business days of receipt | |
|
Within 2 business days of receipt | |
| Professor Response Time | Once we have sent your coursework to your mentoring professor for grading, the average response time is: | 2-3 weeks |
| Exam Requests | If you request an exam from us, we will send it to your proctor: | Within 2 business days of receipt of the request |
| Responses from Teaching Fellows | If you submit a discussion forum post or send an email to your teaching fellow, he/she will respond: | Within 5 business days of submission |
