Hamilton Staff Openings

Please email your resume and cover letter to: lmcphail@gordonconwell.edu


Financial Aid Manager

Position Summary:

Under the direct supervision of the Associate Director of Financial Aid, the Financial Aid Manger will assist with the planning, organization and administration of federal and institutional financial aid programs for all campuses; provides students with information regarding financial aid processes and policies; receives and processes student aid applications to determine eligibility and communicates eligibility via award letters.

Qualifications

  • Bachelor's degree in an appropriate discipline plus one to three years of relevant administrative experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Requires previous experience working in financial aid in higher education
  • Excellent communication and analytical skills. 
  • Ability to handle multiple tasks and issues.
  • Ability to understand and explain to others technical information in a manner that is easily understood. 
  • Ability to deal effectively and sensitively with student financial information. Ability to manage confidential information and a working knowledge of basic and effective customer service skills.

Knowledge, Skills, and Abilities

  • Excellent customer service skills using tact and diplomacy; professional and pleasant office manner.
  • Excellent phone etiquette.
  • Strong written and verbal communication skills.
  • Excellent listening skills; patient and calm.
  • Computer literate with knowledge of Microsoft Office (Excel and Word).
  • Detail oriented and able to organize and manage multiple projects while maintaining a high level of accuracy.
  • Able to work in a high pressure office setting during peak business times of the year.
  • Able to maintain a high level of confidentiality.

Duties and Responsibilities

  • Counsel and advise prospective and enrolled students about financial aid programs and opportunities available at Gordon-Conwell.
  • Perform financial aid processing function for a case load of Gordon-Conwell students at all campuses. Review aid application materials received from student including verification and debt committee documentation if needed.
  • Complete financial aid awarding process by emailing award letters noting eligibility of federal and institutional aid.
  • Complete the federal loan process by originating and disbursing loans for case load in Common Origination and Disbursement (COD).
  • Certify any private loan within case load.
  • Monitor outside scholarships and funds that have been received by students for impact on student loan eligibility.
  • Send annual institutional scholarship renewal notices to returning students and make necessary changes within student databases.
  • Assist the Associate Director with the maintenance of the Federal Work Study program.
  • Review the website content and draft suggested updates of content that are reviewed by Associate Director for final approval.
  • Responsible for answering phone calls and returning voice or email messages in a timely fashion to ensure a high level of customer service.
  • Utilize all technologies available by Gordon-Conwell to improve operational efficiency and effectiveness of the financial aid office.
  • Maintain current knowledge of federal regulations by participating in conferences, workshops and webinars to stay current with financial aid issues.
  • Perform other related duties as requested and assist in special projects as assigned.

Special Requirements

  • Subject to a criminal background check prior to employment.
     

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General Maintenance Worker

Function: Under the broad supervision of Superintendent of Plant Operations, performs a wide variety of routine maintenance and preventive maintenance tasks independently and assists in the accomplishment of more complex maintenance, repair, custodial duties as assigned, moving or other jobs.

Capabilities Required:

The incumbent must have an aptitude and three to five or more years experience in the maintenance and/or installation of utility systems including experience in several of the following trades: plumbing, electrical, HVAC (air conditioning and heating), carpentry and the interest and ability to learn and become proficient in additional maintenance procedures.

Use of Capabilities: (Illustrated by typical activities)
  1. Performs routine and requested inspections of plumbing fixtures and components, identifies problems, performs minor repairs, reports problems not able to correct of which require planning, scheduling or parts procurement.  Assists in plumbing repairs.
  2. Performs inspections and other preventive maintenance tasks on boilers, pumps, water circulators, valves, fan controls and other system components. Performs minor repairs, reports major problems and/or potential problems and assists in the correction of it.
  3. Performs specified routine checks and inspections of air conditioning and air handling systems and related components; changes filters and belts; reports other problems, or incipient problems and assists in the correction of it.
  4. Collects and disposes of rubbish and materials set-aside for disposal.
  5. Makes minor carpentry repairs. Also assists with major cleaning projects and floor refinishing as assigned.
  6. Assists in snow removal and in periodic major cleaning projects and floor refinishing as assigned.
  7. Keeps all assigned equipment clean and in proper repair
  8. Clears routine clogs or jams in toilets, sinks, urinals, disposals and floor drains asneeded. Assists in the clearing of major sewer line blockages and repairs.
  9. Makes routine inspections and tests of electrical systems and components; routinely replaces light bulbs, fuses, light covers and other minor system elements; reports major recurring problems and assists electrician in the repair or replacement of system components and in the installation of new systems or equipment as required.
  10. Monitors environmental conditions and equipment used to control the environment in buildings and makes appropriate adjustment in thermostat or control valve setting and instructs occupants in maintaining desired comfort levels where appropriate.
  11. Accomplishes routine maintenance or other requests of all types as requested and approved; refers other verbal request to Physical Plant Office for appropriate action.
  12. Cleans, removes excess grease, rust or corrosion and when appropriate, paints or refinishes utility system components, building elements, vehicle components, tools or other items as needed and requested.
  13. Provides general assistance in maintenance, renovations and relocation of projects as desired.
  14. Receives, procures and/or moves supplies, furniture and equipment and performs other tasks as directed and required.
  15. Responds to emergency calls outside of normal working hours and participates in the rotating on-call schedule.
  16. Performs all work in a safe manner; cleans up debris when job is completed or at the end of the day; follows accepted safety practices and precautions; corrects or recommends corrective action for any unsafe conditions encountered or observed in a timely manner; safeguards GCTS tools from loss, unauthorized use and other degrading factors.
  17. Provides occasional assistance to custodial or grounds services and assists in projects in other areas within Physical Plant as needed.

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Senior Accountant

Position Summary: Under the supervision of the Assistant Director of Accounting Services, and working closely with the Accounting Associate (Accounts Payable), this position supports the Gordon-Conwell mission by ensuring all Accounts Payable for the Seminary are processed with appropriate internal controls and in a timely and accurate manner. This position also significantly assists with the Seminary’s budget management process.

Key Responsibilities:

  • Invoice and Expense report approval: Review expense reports and invoices that are submitted through the Seminary’s automated accounts payable system (Concur). For all unrestricted funds and some restricted funds, ensure GCTS Expense Policy is followed, proper account coding, levels of approval, and supporting documentation are included. Communicate with employees when issues arise and provide final approval for payment when all requirements and issues are complete. Report late expense reimbursements to payroll department for taxation. (25%)
  • Budget Process and Reporting: Assist with the annual budget preparation process by coordinating with Cost Center Managers regarding preparation of annual expense budgets. Generate and distribute timely, relevant, accurate and consistent financial reports to managers on a monthly basis. Coordinate the research and reconciliation of any accounting adjustments noted by managers or the Accounting Services Team. Perform analysis of budget data against actual data and pinpoint areas at high risk of going over budget. Communicate budget analysis findings to the appropriate parties. (15%)
  • Maintain master vendor file: Add new vendors in Concur and the accounting system (Blackbaud’s Financial Edge) and maintain all IRS Form W-9 tax information. Update vendors for address and banking changes. Review all vendors periodically and inactivate old vendors. (10%)
  • Concur training: Add and maintain users in Concur, and be the primary point of contact for all Concur issues. Provide Concur support to all faculty and staff on all campuses. Be available to answer questions, provide training and respond promptly to emails. (10%)
  • Research: Follow up on unpaid, missing and/or improperly processed invoices and expense reports and resolve issues. Contact payees with outstanding checks to obtain current address. Report stop payments on checks to the Senior Accountant (Cash Management), and void and reissue checks as necessary. (10%)
  • Credit card and monthly payment checklist: Monitor credit card activity and balances owed. Ensure all company credit cards are paid on time, employees are submitting timely expense reports for payment, and the company credit card clearing accounts are reconciled monthly. Maintain monthly payments checklist to ensure timely payment of utilities, leases and all other regular invoices. (5%)
  • Petty cash approvals: Review supporting documentation and account coding for all petty cash reimbursement requests, and provide final approval for payment. (5%)
  • Check runs: Provide oversight of the check runs twice a week and be available to perform all duties related to the check run when necessary. (5%)
  • IRS reporting: In January, review payment records for all vendors and prepare IRS Form 1099-Misc and IRS Form 1099-R tax schedules as required. (5%)
  • Year-end work: Determine payments that represent prepaid expenses for the following fiscal year and ensure proper recording in the general ledger. Assist the accounting department with other year-end needs related to the annual financial audit and any quarterly reporting. (5%)
  • General Ledger Entries: Assist in monthly reconciliation of subsidiary ledgers to the general ledger, including researching and resolving any issues in either ledger. Research accounting, tax, and/or other regulations to properly record seminary accounting transactions. (3%)
  • Other Duties: Provide occasional backup for Accounts Payable Associate and other support of the Accounting Services Team members. Other duties as assigned. (2%)

Required Competencies:

  • Accounting Skills: Demonstrate a strong understanding of proper accounting rules, processes, and internal controls surrounding the accounts payable function, budget process, and general accounting entries and be able to apply this understanding to Gordon-Conwell’s needs.
  • Planning, Organizing and Execution: Demonstrated ability to manage multiple tasks and complete them within deadlines. Take complete responsibility for accurate and timely vendor payments.
  • Communication Skills: Professionally interact with all levels of leadership, faculty and staff. Strong communication skills to respectfully question expenses without offending people. Skilled in providing training and support.
  • Adaptability: Ability to gain a thorough understanding of Gordon-Conwell’s automated accounts payable system, invoice and expense report policy and accounting cost centers and account codes. Proficiently utilize the report writer in the accounting system and be able to create custom reports for internal and external customers.
  • Self-motivation: Work independently and look for ideas for improved processes. Strive for accuracy and efficiency in the accounts payable function. Take a team approach when working with Accounting Services Team members.

Education and Experience:

  • Education: Bachelor’s degree in Accounting, Business, or related field, or equivalent experience.
  • Work experience: Minimum of three years increasing experience in an accounting department.
  • Skills: Strong attention to detail and understanding of accounting systems, and Microsoft Excel, Word, and Outlook.
  • Other Preferences: Strong communication skills and ability to work in a team environment.

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Dean of Students, Hamilton Campus

About the position: Under the guidance of the Dean of the Hamilton Campus, the Dean of Students is responsible for creating and maintaining a safe, healthy, and supportive environment and culture that synthesizes the intellectual, physical, social, emotional, and spiritual development of students in a holistic way. The Dean of Students primarily serves the Hamilton Campus of over 400 students, and supports the other three campuses as needed and appropriate. This individual designs, implements and evaluates strategies and programs that are guided by the student service philosophy of the Seminary for areas in housing and residence life, international students, campus safety, student association and community life/ethos, and is a designated member of the President’s Leadership Team.

Key Responsibilities:

Student Care/Development

  • Institutional Role: Ensures compliance and provides counsel to all Seminary campuses on various student services and student life issues.
  • Hamilton Campus: Provides counsel for students on a range of personal, spiritual and disciplinary matters, and when appropriate, refers students to other suitable persons, professionals or proper agencies as necessary. Provides leadership to the Pastoral Guidance Committee, which provides counsel and support to students and conducts informal hearings in addressing student matters that require disciplinary action and disciplinary matters.

Residential/Community Life

  • The Dean of Students helps to establish and develop a culture that encourages spiritual and character formation, and where diversity is encouraged. Serving as a role model of these characteristics, the Dean will cultivate an atmosphere where students learn to respect differences, take responsibility for their actions, and exercise leadership. To support this goal, the Dean designs, directs and coordinates programs and interventions to provide service to all students and their families, which promote quality of student life consistent with the Seminary ethos. Additionally, the Dean is responsible for recruitment, leadership and mentoring of apartment and dormitory Residence Life Coordinators (RLCs)
  • Serves as the Seminary’s primary person on call to respond to crises involving students. Serves as a member of the Seminary’s Crisis Management Team.

Programming

  • Collaborates with faculty in promoting student success and development through co-curricular events and other student activities. Coordinates the fall and spring New Student Orientations; serves as a member of the Commencement Committee. Manages, advises and counsels the Student Association and its various committees in planning and implementing student events.

Administration/Leadership

  • Leadership: Is responsible for leadership of the Student Life Team, which consists of International Student Services, Student Housing/Transitional Services and Campus Safety. Leadership shall include strategic planning, program assessment, and evaluation consistent with the Seminary ethos. Develops and manages annual budgets for Dean of Students Office; oversees budgets for departments within Student Life.
  • Policies and Procedures: Is responsible for the development, implementation and evaluation of policies and regulations of the Seminary as they pertain to students, including internal Seminary disciplinary procedures. Maintains and updates the student life section of the Student Handbook and provides counsel in the revision of the campus housing manuals, International Student Handbook, Out and About Handbook and the Campus Guide to Auto & Public Safety Regulations.

Compliance

  • Serves as Title IX Coordinator and Compliance Officer. Responsible for ADA compliance, including prompt handling of student inquiries, recommended accommodations and equitable resolution of complaints.
  • Other duties and responsibilities as assigned.

Qualifications:

Education:

  • A bachelor’s degree is required; a master’s degree in a theological discipline is preferred.

Experience:

  • A minimum of five years working in student affairs/higher education or related area is required. Experience at a Christian organization is preferred.
  • He/she must possess prior experience in developing, coordinating and directing student development at the undergraduate or graduate level. A solid understanding of and proactive approach to student development and student life services is required.

Core Competencies:

  • Communication and Interpersonal Effectiveness: It is very important that the Dean of Students be adept in strong empathy skills with an intuitive grasp of how to interpret human behavior. Must be at ease communicating and building rapport in a range of settings, with both individuals and groups.
  • Pastoral Care: Provide effective spiritual support and guidance that contributes to well-being of students, and that addresses concerns in a respectful and sensitive manner.  
  • Global and Multi-cultural Understanding: Having a demonstrated skill and effectiveness in leadership and in human relations with a sensitivity to and knowledge of multicultural issues and diverse student population needs are essential.
  • Collaborative Leadership: Demonstrated ability to work collegially and respectfully within a matrixed organization, and across all levels in the organization, from the President, to peers, faculty and staff across campuses and programs.

Commitments:

To Apply

Qualified candidates should send a résumé and cover letter detailing their interest in this position and Gordon-Conwell, and the attributes that uniquely qualify them for this role. Please include three professional references.

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Instructional Designer & Technologist

Position Summary:

Under the supervision of the Dean of Digital Education, this position supports the mission of the Seminary and the Digital Education team through the creation of quality online courses. This is accomplished either through the training and supporting subject matter experts (SMEs) in their own creation of online courses or in using captured content from SMEs to create new courses him/herself. This position will also assist the Educational Technologist in researching, deploying, supporting, and maintaining educational technology for the Digital Education Office. Responsibilities include faculty training and orientation in instructional design standards and instructional technology, course content production and maintenance, building of new online courses, assistance with the use of educational technologies in and maintenance of courses in all delivery modalities, and coordination with Digital Education team, Technology Services and Media Services for online course development and the maintenance and support of users with respect to learning and distance communication technologies.

Key Responsibilities:

1. Online Course Creation: Work with faculty (and sometimes staff) to capture, edit, and create learning objects for high-quality online learning materials. This will include training faculty in appropriate instructional design standards for GCTS online courses and in the proper use of the institution’s educational technology resources. Coach faculty in the construction of syllabi, learning objectives, teaching strategies, and assessment tools for online courses. Train and support faculty in capturing and building learning objects and course content on their own, but also be directly involved in the capture of lectures, scripted shots, and narrated PowerPoint/Keynote presentations. Coordinate with Digital Education team members and Media Services for necessary lecture capture in classrooms or other environments. Perform post-production content editing and preparation to create new course materials. Build the final versions of new online courses in the school’s LMS.Participate in peer networks of higher education online instructional designers of similar institutions. (75%)

2. Faculty and Staff Training and Rapport Building: Working with the Educational Technologist, serve as an individual and group trainer for faculty and relevant staff in regard to educational technologies. Converse with and relate collegially to faculty of all disciplines knowledgably with general understanding of how educational technology resources relate to their specific areas of research and teaching. Develop facility with graduate-level theological vocabulary to assist in technical training. (10%)

3. Course Maintenance in LMS: As needed, work with other members of the Digital Education team to ensure the smooth rollover and creation of Semlink courses and online elements of other courses supported by the Digital Education Office. Help with proofreading and updating new instances of supported courses in the school’s LMS. Update online course designs as necessary due to course content or software changes and upgrades.(5%)

4. Research and Innovation: Maintain an awareness of current best practices in online education and instructional design. Follow the latest technological advances that pertain to education, telecommunication, LMS, and consumer electronics used by students, staff, and faculty. Develop a nuanced understanding of the impact of new technology on Seminary constituents. Working with the Dean of Digital Education, help to shape the design, production, and implementation of online and blended learning experiences for school leaders and educators. Work to create low-cost, innovative improvements to the online user experience with existing or new technologies and make recommendations to the Dean of Digital Education. (5%)

5. Digital Education User Support: Provide overflow support to the Digital Education team in supporting faculty, staff, and student users of educational technology resources by solving problems and providing assistance. (5%)

6. Perform other duties as necessary.

Required Competencies

Instructional Design: Knowledge of best-practices in instructional design and ability to apply them along with seminary online course standards to a variety of disciplines within theological education.

Technical Knowledge: Advanced understanding of LMS usage with specific experience in and a solid understandings of the nuances of the school’s current LMS: Canvas.Familiarity with specific tools in the Canvas environment including VoiceThread and Zoom. Familiarity with Panopto video platform. Deep understanding of classroom technology.Basic graphic design skills and familiarity with HTML.

Video and Audio Editing and Production: Advanced knowledge of and experience with video and audio editing platforms. Knowledge of video streaming formats and services, including ability to navigate encoding and player functionalities, with understanding of idiosyncratic nature of video hosting and streaming for mobile devices.

Training Ability: Able to provide support training on basic OS and features of Mac and Windows platforms.  Deep understanding of mobile platforms, and “App” ecology. Trainer-level intimacy with MS Office (Word, PowerPoint, Outlook) and familiarity with iWork (Pages and Keynote). Ability to train faculty and staff users on the optimal use of LMS and related educational technologies for their contexts.

Communication and Interpersonal Effectiveness: Must have strong written and verbal communication skills and be able to communicate in a manner that allows technical information to flow freely and smoothly to both technical and non-technical audiences. Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration with Digital Education, Media, and Technology coworkers across multiple locations.

Education and Experience

  • Bachelor’s degree in a relevant field or commensurate experience.
  • Minimum of five years of previous experience in educational technology, instructional design, or similar field, or relevant experience in another field. Experience in graduate-level higher education preferred.
  • Experience with administrator-level privileges in LMS and other school systems.
  • Experience in lay or clergy local church ministry, para-church ministry, or missionary work (anticipated paths of most graduates) preferred.
  • Experience working in a decentralized, multi-location organization strongly preferred.

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Admissions Guest Services Coordinator

Position Summary:
Under the supervision of the Director of Admissions, this position supports the mission of the Seminary and the Admissions team by coordinating guest services and administrative tasks that identify, recruit and enroll prospective students for Gordon-Conwell’s main campus in South Hamilton, Massachusetts (the only campus with students living in seminary dorms and apartments).

Key Responsibilities:

  • Coordinates the administrative and clerical activities of the Admissions Office by serving as contact person for the Admissions Office; provides appropriate information to internal and external inquiries; determines the appropriate handling of all incoming communications (phone, email, mail, etc.) and visitors; and manages all outgoing correspondence.
  • Trains and supervises student workers to assure timely handling of all inquiries and outgoing correspondence.
  • Responsible for writing and sending out all acceptance, rejection, and scholarship letters in a timely manner.
  • Arranges visits, faculty/staff appointments, transportation, lodging, and meals for visiting prospective students. This includes coordinating the details for the biannual Open House events, which requires some night and weekend hours.
  • Coordinates timely use of students, faculty, and alumni in recruiting efforts.
  • Responsible for the processing, integrity and safe handling of admissions files post- acceptance. Records all files that reserve, defer, decline or change in the enterprise system in accordance with federal regulations.
  • Serves in the linking role between the Hamilton Admissions and Registration Offices, ensuring timely and accurate transmission of information and files as prospective students enroll for courses.
  • Responsible for stocking and maintaining office supplies, as well as keeping inventory of various catalogs, brochures and other related materials. This includes stocking and maintaining resources in the Admissions guest quarters.
  • Responsible for writing and sending out all acceptance, rejection, and scholarship letters in a timely manner. Communicates necessary updates to Financial Aid.
  • Performs other duties as requested by the Director of Admissions.

Required Competencies

Customer service experience

  • Demonstrated ability to relate effectively with diverse populations
  • Exceptional interpersonal skills manifested in a confident, warm, outgoing manner
  • Excellent written and oral communication and listening skills
  • Comfortable speaking with people on the phone

Administrative experience

  • Highly organized and able to manage multiple tasks at once
  • Keen attention to detail and accuracy
  • Capable of functioning effectively within a customer-focused, collaborative environment

Technological experience

  • Competency in personal computing (including Microsoft Office).
  • Experience using a Customer Resource Management (CRM) system or database software a plus.

General requirements

  • Valid driver’s license
  • Ability to work evenings and weekends as needed
  • Be available for travel up to 10% of the time
  • The ideal time commitment for this position would be a minimum of two years

Education and Experience

Previous education/experience

  • Bachelor’s degree or equivalent experience is required
  • Hospitality or event planning experience helpful

Institutional knowledge

  • Understanding of the academic, personal and spiritual capabilities required for theological training
  • Gordon-Conwell alumni and/or students near the completion of their Gordon- Conwell degree preferred

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Thriving in Ministry Project Coordinator

Position Summary:
This position reports to the Director of the Thriving in Ministry project and is responsible for providing a broad range of administrative support with internal and external activities, including day-to-day management of the promotion, coordination, and reporting of the project.

Skills Required:
The incumbent must have a proven track record of strong administrative and organizational skills gained through hands-on experience. Strong interpersonal and written communication skills are vital to interacting with individuals across various levels both internal and external to the seminary.

Specific skills required include the following:

  • Ability to coordinate events, both locally and at a distance
  • Ability to write promotional emails, letters, and web copy
  • High attention to detail
  • Financial acumen related to sound accounting practices
  • Ability to work well within a collaborative team environment
  • Clear recognition of the significance of respecting confidentiality in daily interactions
  • Ability to relate in a gracious and hospitable manner to the various constituencies of the seminary
  • Command of Microsoft Office Suite desktop applications

Key Responsibilities:

Event Planning and Coordination: Oversees event planning for program events, including preparation of learning cohort meeting materials, meals, residence, and coordination; (20%)

Communications & Correspondence: Serves as primary seminary contact for incoming calls and mail related to the project. Responsible for the related correspondence by making appropriate appointments, answering basic inquires, and initiating correspondence as authorized. Assists in creating, editing and distributing program materials, correspondence, reports, etc. to project participants as needed. (20%)

General Promotion of the Program: Assists in making calls to alumni pastors to screen in recruiting for interested participants in the cohorts. Works, in coordination with the Project Director and the Alumni Office, for general promotion of the project. (20%)

Financial Management: Handles all expenses related to the project, including invoice processing and expense reports, in accordance with financial service accounting guidelines. (10%)

Data Maintenance: Assists on alumni data projects agreed upon by the Project Director and the Alumni Office, including mapping the placement and educational needs of New England alumni. Updates alumni information in the database as needed. (15%)

Project Monitoring and Reporting: Provides, in coordination with the Advancement, Alumni, and Finance offices, monitoring and reporting of project finances and activities to the Project Director, funding foundation, and other relevant parties. (10%)

Other duties as requested by the Project Director. (5%)

Education and Experience:

  • At least three years’ experience in an administrative position, preferably in a higher education or non-profit setting. 
  • Bachelor’s degree or equivalent experience.
  • Local church ministry experience (volunteer or paid) a plus

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