Staff & Administrative Opportunities
Hamilton Staff Openings
Please email your resume and cover letter to [email protected]
Student Service Coordinator for Doctor of Ministry (DMin) & Cohort Based Education (CBE)
Under the direct supervision of the EDO, this position supports the mission of the Seminary, the DMin Program and Cohort Based Education. The Student Services Coordinator (SSC) will support the logistical needs of classes held by and for the DMin & CBE Programs. Strong preference for a qualified candidate who is bilingual (English/Portuguese, with possible other Spanish, Korean, Mandarin combinations considered). Qualified candidates will also be able to affirm and support the mission and vision of the seminary.
- Student Services Coordination: Communicate and facilitate with other on-campus offices to meet cohort and individual student needs – student accounts, dining services, media services, maintenance, registration (as related to classroom usage), library, IT, faculty, etc., for all campuses as necessary. Prepare materials for residency or class weeks – for students and faculty, for all campuses. Assist students and faculty during residency or class with various needs. Assist with orientation on all campuses as necessary and requested by EDO. Create Photo IDs for new students. Manage inventory necessary for residency or class (food, paper goods, classroom needs, check requests). Supports the full structure of the DMIN & CBE in researching and establishing teaching sites for off-campus DMIN & CBE classes. Provides seminary support and acts as a liaison between sites and seminary (administration, students), paying attention to how operations conform to seminary and accreditation requirements. (30%)
- Student Learning Platform Coordination: In coordination with EDO & HMP CBE Manager, design and manage orientation instruction for students in all appropriate languages. Connect with students and mentors/instructors on a regular basis to verify ability to use learning management & student records platforms. Maintain information on the current learning platform and communicate with students regarding details of residency or class – accommodations, schedule, meal arrangements, submission of required forms for residency, etc. in all appropriate languages. (30%)
- Student Registration Support: In coordination with DMIN & CBE management, assist with student registration tasks. These may include, but are not limited to running degree audits, registering students for courses, requesting stipends related to student work. (20%)
- Prospective and Current Student Hospitality: Create and maintain a warm, inviting, and informative environment for prospective and current students at every point of contact, whether social media, a campus visit, external recruiting event, on-site or off-site classes. Ensure that all aspects of contact with students are conducted with a professional, welcoming demeanor and a focus on building a web of relationships between prospects and current students, and other members of the seminary community (e.g., faculty, key staff, current students, alumni, other prospective students, etc.). Assist MAM in the development of language-appropriate materials to facilitate points of contact. In collaboration with the EDO, seek to sustain culture of hospitality into faculty and staff, ensure all prospective, new, and continuing students are welcomed and feel a part of the Gordon-Conwell community. (20%)
5. Perform other duties as necessary.
- Relationship Building and Leadership: Proven track record of building relationships across departments and outside the organization to ensure positive outcomes. A warm, welcoming, hospitable spirit that puts guests. Proven ability to collaborate within a team environment. Well-developed leadership skills and administrative and organizational abilities.
- Communication and Interpersonal Effectiveness: Strong preference for bilingual (English-Portuguese; Korean, Mandarin, Spanish as other possibilities). Must have strong written and verbal communication skills and be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion.
- Strategic and Creative Thinking: Demonstrated ability to implement long-term and short-term strategies to accomplish department and institutional goals. A talent for creative thinking and problem-solving.
- Knowledge and Discernment: Understanding of the academic, relational, and spiritual dynamics related to theological education and training. Understanding of a variety of cultures and their ethos; the ability to act as a liaison and advocate for both the student and the seminary.
Education and Experience
- Preference of a minimum of three years of previous experience in higher education enrollment management, or relevant experience in another field. Successful team participation is required.
- Strong proficiency with student information systems (preferably CAMS) as well as Microsoft Excel and Word. Knowledge of graphic design programs desired.
- Bachelor’s degree in a relevant field. Preference for a theological master’s degree.
Boston Staff Openings
There are no openings at this time. Please check back later.
Charlotte Staff Openings
Please email your resume and cover letter to [email protected].
Media Production and Support Lead
Under the supervision of the Assistant Director of Technology Services, this individual provides support and oversight of technical services with an emphasis on classroom support, professor and TA support and training and AV production at our Charlotte Campus. Serves as lead technician working in conjunction with IT and DigitalLive! as well as with part-time student technicians. Provides professional live event technical support. Assists with production and post-production processes for event and class audio and video content. Troubleshoots classroom and event AV systems.
Media/AV Tech Support (60%)
- Service Management: Ensures the accurate and complete logging of technology service requests and information into the GCTS service management system, with particular focus on AV systems and support. Coordinates with event organizers and other support departments to process requests to execute successful events.
- Technical Support: Provides professional technical support for live events and classes. Supports the use of classroom and venue technology. Provides proactive technical support through end-user training, creation, and upkeep of knowledge base documentation. Provides timely, effective, and customer-focused on-call technical support for classes, meetings, and institutional use of AV systems and services.
- Technical Leadership: Oversees student technician event support. Leads and helps train student technicians in best practices and in day-to-day operations. Working in coordination with Assistant Director of Technology Services serves as primary site contact for AV integrators and support contractors for installation and maintenance of Charlotte campus AV systems.
- Process Improvement and Documentation: Works in partnership with the Technology Services team to proactively identify and mitigate potential support issues. Provides input into the creation of policies and procedures as they impact the customer.
Media/AV Tech Training (20%)
- Works with faculty, staff, and student workers to ensure proper training of basic knowledge and use of room technology, platforms, and software used in education and content delivery and general troubleshooting of issues that could arise during class and/or events.
- Ensures proper training and implementation of policies and procedures as new hardware, software, and platforms are identified and installed, with specific emphasis on educational technology and class/event content delivery.
Institution/Campus Collaboration (20%)
- Works closely with Lead Media and DigitalLive Specialist and coordinates with supporting departments, content creators, event planners, course designers, and other Seminary personnel to identify project requirements and goals to ensure successful production and support of classes and events.
- Assists in the production pipeline from pre-production to distribution. Production responsibilities will vary based on project requirements and due to variation in live class/event models and modes of delivery.
- Excellent customer service, oral, and written communication skills
- Excellent administrative skills with keen attention to detail and accuracy
- Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly. Strong research and analytical skills for more complex issues/problems.
- Proven ability to perform well under stress when confronted with emergency or technical issues
- Highly organized with ability to manage multiple tasks
- Collaboration as a team player with demonstrated ability to lead by direction and example
- Ability to lift and move loads up to 40lbs
- Ability to climb and work from a ladder
Education and Experience
- Possesses solid experience in all aspects of media production for capture (sound, video, camera operation, lighting, etc.)
- Familiarity with a variety of audiovisual and conferencing hardware and software for collaboration, live sound, display, etc.
- Experience with social media and collaboration platforms
- Intermediate technical knowledge of Microsoft and Apple operating systems and Office applications
- Familiarity with higher education and supporting faculty a plus
- Bachelor’s degree or technical training combined with commensurate experience required
Jacksonville Staff Openings
There are no openings at this time. Please check back later.