Staff & Administrative Opportunities

Position Summary:

Reporting to the Vice President of Advancement, the Director of Prospect Research and Leadership Giving is responsible for leading both the research and management of current and prospective donors to the seminary and the strategies to acquire, reacquire, retain, and increase philanthropic support of $1,000 to $10,000 annually.

Key Responsibilities:

Prospect Research and Management (50%)

• Collaborate with Advancement colleagues to ensure every current and prospective donor to the seminary is assigned to an engagement strategy that appropriately encourages their philanthropic and non-philanthropic support.
• Conduct research that annually identifies 25-30 new philanthropic prospects with capacity and propensity to give $1M+ to Gordon-Conwell.  Draft profiles of each prospect that include indicators of wealth, philanthropy, attitudes, interests, and opinions, connections to seminary spheres of influence, and proposed strategies of highly personalized engagement.
• Draft and/or review every philanthropic proposal of $1M+, ensuring content and tone will appeal to the prospect.
• Provide Advancement colleagues access to and direction for use of research tools that enable their understanding of current and prospective donors they are engaging for philanthropic and non-philanthropic support.
• Meet monthly as a member of the Major Gift Team, confirming planned actions of every major gift officer and offering guidance on research, profiles, and proposals.

Leadership Giving Management (50%)

• Create, implement, and assess strategies to achieve the donor acquisition, reacquisition, and retention, increased philanthropic support, and donor satisfaction goals of those giving between $1,000 to $10,000 annually to the seminary.
• Relate seminary statistics and stories that pertain to each donor’s interest in supporting the seminary to personalize engagement with them and inspire their ongoing and increasing support. Make personal contact with every donor at least once each year.
• Qualify prospects capable of giving more than $10,000 annually and introduce to appropriate major gift officer.
• Target acquisition of donors who currently give less than $1,000 annually to the seminary.
• Introduce planned giving opportunities and resources and non-philanthropic support opportunities to enhance donors’ capacity to advance a Gordon-Conwell education.
• Utilize the President, Vice President of Advancement, Board of Trustees, Boards of Advisors, and other key internal and external stakeholders in the strategic engagement of donors.
• Plan and report all prospect and donor activities and contact notes in Raiser’s Edge according to the Advancement Policy Manual.

Key Competencies:

• Inquisitive and curious, particularly about people of wealth who desire to see the kingdom of God expanded through theologically informed discipleship.
• An understanding of wealth, finance, philanthropy, and ministry.
• Strong analytical, interpersonal, writing, and editing skills.
• Demonstrated experience in creating, implementing, and assessing strategies that achieve results.
• Commitment to collegiality, diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Proven ability to work in a matrixed environment, collaborating with all campuses and departments.
• Ability to juggle multiple and sometimes competing priorities.
• Professionalism and the ability to maintain confidentiality.

Education and Experience:

• Bachelor’s degree required; graduate degree preferred.
• Five years of research experience.
• Three years of fundraising or sales experience preferred.
• Familiarity with, and experience working within the context of, Christian higher education and preferably in graduate theological education.
• Commitment to the mission of Gordon-Conwell Theological Seminary; evident Christian faith and practice and active involvement in the life of a local congregation.
• Ability to assume a varied work schedule, including evenings and weekends as necessary, and to travel to each of the Seminary’s campuses on a regular basis.
• Experience working on a distributed team preferred.

Position Summary:

Reporting to the Director of Facilities the General Maintenance Worker performs a variety of routine maintenance and preventative maintenance tasks independently and assists in the accomplishment of more complex maintenance, repairs, custodial duties as assigned, moving or other duties. Hours for this position are 3 pm – 11 pm (2nd Shift).

Key Responsibilities:

Maintenance (100%)

• Performs routine and requested inspections of plumbing fixtures and components, identifies problems, performs minor repairs, reports problems and not able to correct of which require planning, scheduling, or parts procurement. Assists in plumbing repairs.
• Performs inspections and other preventative maintenance tasks on boilers, pumps, water circulators, valves, fan controls, and other system components. Performs minor repairs, report major problems and/or potential problems and assists in the correction of it.
• Performs specified routine checks and inspections of air conditioning and air handling systems and related components; changes filters and belts; reports other problems, or incipient problems and assists in the correction of it.
• Collects and disposes of rubbish and materials set-aside for disposal.
• Makes minor carpentry repairs.
• Assists in snow removal after normal work hours.
• Keeps all assigned equipment clean and in proper repair
• Clears routine clogs and jams in toilets, sinks, urinals, disposals, and floor drains as needed. Assists in the clearing of major sewer line blockages and repairs.
• Makes routine inspections and tests of electrical systems and components; routinely replaces light bulbs, fuses, light covers, and other minor system elements; reports major recurring problems and assists electrician in the repair or replacement of system components and in the installation of new systems or equipment as required.
• Monitors environmental conditions and equipment used to control the environment in buildings and makes appropriate adjustments in thermostat or control valve setting and instructs occupants in maintaining desired comfort levels where appropriate.
• Accomplishes routine maintenance or other requests of all types as requested and approved; refers other verbal requests to Physical Plant Office for appropriate action.
• Cleans, removes excess grease, rust or corrosion, and when appropriate, paints or refinishes utility system components, building elements, vehicle components, tools or other items as needed and requested.
• Provides general assistance in maintenance, renovations, and relocation of projects as desired.
• Receives, procures and/or moves supplies, furniture, and equipment and performs other tasks as directed and required.
• Responds to emergency calls outside of normal working hours and participates in the rotating on-call schedule.
• Performs all work in a safe manner; cleans up debris when the job is complete or at the end of the day; follows accepted safety practices and precautions; corrects or recommends corrective action for any unsafe conditions encountered or observed in a timely manner; safeguards GCTS tools from loss, unauthorized use, and other degrading factors.
• Provides occasional assistance to custodial or grounds services and assists in projects in other areas within Physical Plant as needed.

Key Competencies:

• Strategic and organizational thinking
• Ability to work in a fast-paced environment
• Ability to prioritize competing priorities
• Proficient in maintenance procedures
• Strong collaboration skills

Education & Experience:

• High School diploma or trade school
• Three (3) to five (5) years’ experience in maintenance and/or installation of utility systems including experience in several of the following trades: plumbing, electrical, HVAC, carpentry

Position Summary:

A part-time Licensed Practical Nurse (LPN) or Registered Nurse (RN) is needed to review TB risk assessment questionnaires completed by our employees and students as required by the towns of Hamilton and Wenham, MA. The Nurse refers at-risk individuals for TB testing and acts as a coordinator and liaison for students and employees who need follow up testing.

The hours for this part-time position are mostly flexible, approximately 2 hours a week dealing with forms that come in, organizing files from the semester and following up on new staff.

For a few weeks each semester the hours increase.

The beginning of fall/spring semester the hours increase before the registration fair to go over new forms, the actual registration fair (approximately 3 hours), follow-up from the registration fair, the week of TB clinic (3-4 hours Monday through Thursday usually about the 3rd week of the semester), and follow-up from the TB clinic referring students to the Public Health Clinic in Salem and coordinating with the clinic staff.

Currently, most of the students and employees have completed this process. Follow up with remaining students is needed as well as incoming students throughout the academic year.

Key Responsibilities:

• Responsible for overseeing the requirement that all students and staff complete the required TB forms and TB testing as required by the Tuberculosis Risk Assessment and Testing Regulation for Schools, Colleges, and Universities in Hamilton, MA
• Maintain records and files relative to the Tuberculosis Risk Assessment and Testing Regulation for Schools, Colleges, and Universities in Hamilton, MA for the period of enrollment of each student (and period of employment for staff).
• Read and understand the Tuberculosis Risk Assessment and Testing Regulation for Schools, Colleges, and Universities in Hamilton, MA and be familiar with its Appendices.
• Be available on-site to provide risk assessments and health education to students
• Receive training from and work with Hamilton’s Public Health Nurse to conduct screening for TB or TB skin test clinics for students/staff of the school. Clinics may be organized to conduct on a routine basis or when students/staff may have been exposed to an active TB case.
• Coordinate disposal of sharps
• Make sure general medical supplies and TB testing supplies, syringes, etc are stocked and up to date/not expired
• Research insurance that may be needed for this work to be done
• The GCTS Nurse provides students and staff with TB Risk Assessment and Screening Forms and a Tuberculosis fact sheet
• The GCTS Nurse collects the TB Risk Assessment and Screening Forms upon student enrollment, at the start of employment, after a student or employee resided in or visited, for one month or longer, a location of elevated TB risk.
• The GCTS Nurse reviews the form, and if the student/staff is at increased risk for TB, he or she must be tested for TB within 14 days of being notified by the GCTS Nurse that further testing is warranted.
• The GCTS Nurse is required to report “previous positives” to the Hamilton Board of Health (Public Health Nurse).
• The GCTS Nurse is required to report to the Hamilton Public Health Nurse the name, age, and contact information along with documentation of the “previous positive”.
• The GCTS Nurse should inform the person that the Hamilton Public Health Nurse will be contacting them to discuss treatment for Latent TB (past or future treatment).
• If a TB test result is positive the student or employee needs to go to the TB clinic in Salem. The GCTS Nurse needs to send a document to the TB clinic in Salem and also send a document to the Department of Public Health. If the student has questions during this process the GCTS Nurse needs to answer those questions and help the student fill out the required form(s).
• The GCTS Nurse needs to be a liaison between the TB clinic in Salem and the students, research how to get in contact with the students and relay that information to the clinic, spend extra time with international students who need help in this process, help them coordinate transportation to the clinic
• The GCTS Nurse must conduct a Program Evaluation and report results annually to the Hamilton Board of Health (by September 1 of each year, for the previous academic year).

Demonstrated Skills and Experience:

• Public health experience a plus

Education and Other Requirements:

• Current RN license in the state of MA or LPN required; experience working in public health and working with TB preferred
• Commitment to the mission of Gordon-Conwell Theological Seminary.

Position Summary:   

Under the supervision of the Director of Admissions, the Admissions Outreach & Application Coordinator performs a variety of functions required for the smooth operation of the Admissions Office, serves the Admissions Office and its constituencies (prospective students, current students, staff, faculty and the general public), manages communication flow with prospective students (e-mails, postcards, letters, social media, and phone calls), assesses and appropriately handles or directs inquiries from prospective students and other constituents, works with student workers to ensure applications are being completed and assures timely distribution of both individual correspondence and bulk communication to prospective students.

Key Responsibilities:

1. Alongside the Admissions Guest Services Coordinator, coordinates the administrative and clerical activities of the Admissions Office by serving as the contact person for the Admissions Office.  Provides appropriate information to internal and external inquiries and determines the appropriate handling of all incoming communications (phone, email, mail, etc.).  Manages all outgoing correspondence.
2. Oversees prospective students’ application process, with a special focus on efficiency of the process, including hiring, training and supervising student workers to assure timely handling of application materials.  Communicates with prospective students in order to increase completed applications and processes individual correspondence and bulk scheduled communications with prospective students.
3. Is responsible for the integrity and safe handling of all admissions files, physical and electronic.  Responsible for data clean-up and occasional reporting.
4. Works with the IT department to update the application portal as needed.
5. In coordination with the Communications Office, helps manage the Admissions Office CRM tool(s), social media, web presence and print materials.
6. Provides vision and ability to expand outreach to prospective students through the planning and executing of virtual recruitment efforts (i.e. webinars, etc.)
7. Responsible for writing and sending out all acceptance and rejection letters in a timely manner.
8. Supports campus visits and on-campus events as needed.
9. Performs other duties as requested by the Director of Admissions.

Key Competencies

• Customer service experience
  • Demonstrated ability to relate effectively with diverse populations.
  • Exceptional interpersonal skills manifested in a confident, warm, outgoing manner.
  • Excellent written and oral communication and listening skills.
• Administrative experience
  • Highly organized and able to manage multiple tasks at once
  • Keen attention to detail and accuracy
  • Capable of functioning effectively within a customer-focused, collaborative environment
  • Ability to handle confidential information and treat it with the security and respect required to uphold FERPA regulations.
• Technological experience
  • Experience using a Customer Resource Management (CRM) system or database software; ability to efficiently use CAMS and/or Hubspot a plus.
  • Competency in personal computing (including typing), HTML editing and desktop publishing (ideally Adobe Suite) experience also a benefit.
• General requirements
  • Valid driver’s license
  • Ability to work evenings and weekends as needed
  • Be available for travel up to 10% of the time
  • The ideal time commitment for this position would be a minimum of two years.

Preferred Education and Experience

• Previous education
  • Bachelor’s degree or equivalent experience is required.
• Institutional knowledge
  • Understanding of the academic, personal and spiritual capabilities required for theological training
  • Gordon-Conwell alumni and/or students near the completion of their Gordon-Conwell degree preferred.

Position Summary:

Under the supervision of the Director of Admissions, this position supports the mission of the Seminary and the Admissions team by implementing programs to identify, recruit and enroll prospective students.

Key Responsibilities:

1. Build relationships and assist prospective students throughout all phases of the enrollment cycle.
2. Schedule and conduct recruitment visits to campuses, churches, and conferences nationally in accordance with the overall recruitment strategy. Work to identify key recruiting sites on a national scale, and plan travel to selected schools.
3. Meet with prospective students who visit the campus and respond to questions from phone and email inquiries.
4. Work with the Admissions Office staff in coordinating the efforts of recruitment and admissions, with special concern for the efficient use of technical tools needed to accomplish that task (including the admissions modules of the CAMS system, Hubspot, Excel, web, email, etc.).
5. Assists in “transition services” for incoming students.  This includes identifying off-campus housing, as well as other opportunities that assist students in making the transition to the South Hamilton campus.
6. Assist in planning and implementing recruitment /enrollment management events.
7. Submits formal and informal reports to the Director of Admissions and the Executive Director of Enrollment as required to apprise him/her of recruitment projections, status of inquiries, status of applicants, travel schedules, effectiveness of recruitment events and activities and other matters related to the recruitment and admissions process.
8. Assists in the management and reviewing of special scholarships, including the Merit-based Scholarships, International Student Scholarships, the Partnership Program, the ISBCE Scholar Program and other scholarship awarding.
9. Provides other appropriate related services as required or requested.

Key Competencies

• Customer service experience
  • Demonstrated ability to relate effectively with diverse populations.
  • Exceptional interpersonal skills manifested in a confident, warm, outgoing manner.
  • Excellent written and oral communication and listening skills.
  • Understanding of the academic, personal and spiritual capabilities required for theological training.
  • Demonstrated ability to relate effectively with diverse populations.
• Administrative experience
  • Highly organized and able to manage multiple tasks at once
  • Keen attention to detail and accuracy
  • Capable of functioning effectively within a customer-focused, collaborative environment
  • Ability to handle confidential information and treat it with the security and respect required to uphold FERPA regulations.
  • Comfortable working independently and as a part of a team.
• Technological experience
  • Experience using a Customer Resource Management (CRM) system or database software; ability to efficiently use CAMS and/or Hubspot is a plus.
  • Competency in personal computing (including typing) required.
• General requirements
  • Valid driver’s license
  • Ability to work evenings and weekends as needed
  • Be available for travel 30-50% of the time
  • The ideal time commitment for this position would be a minimum of two years.

Education and Experience

• Previous education/experience
  1. Bachelor’s degree or equivalent experience is required.
  2. Consultative sales, retail, marketing, restaurant server or event planning experience helpful.
• Institutional knowledge
  1. Understanding of the academic, personal and spiritual capabilities required for theological training.
  2. Gordon-Conwell alumni and/or students near the completion of their Gordon-Conwell degree preferred.

Overview:

Under the broad supervision of the Chief of Staff, the Director of Human Resources is responsible for overseeing the development and execution of human resource programs and services for staff in support of Gordon-Conwell’s overall mission and strategic plan. This leadership responsibility spans all campuses and programs, and includes, but is not limited to legal and regulatory compliance, employee relations, compensation, recruitment, orientation, performance management, and HR policy development. This individual will supervise two direct reports, with responsibility for payroll, benefits and records management. In carrying out this role, they will support the alignment of all human resource systems and services with the Seminary’s strategic objectives and core organizational values.

Key Responsibilities:

• Leadership: Provide leadership and direction to the HR staff for all HR operations. Direct activities and strategy as needed relating to payroll, organizational development, recruitment and staffing, compensation and benefits, employment law, performance management, and employee relations.
• Recruitment: Manage full life cycle recruitment (post, source, pre-screen, schedule, background, references, offer, onboarding, etc.). for exempt & non-exempt staff positions with an emphasis on being proactive in recruitment and communication efforts with hiring managers and candidates. Complete the hiring process within defined metrics to minimize overall time-to-start. Develop appropriate marketing/sourcing strategies, shape roles and responsibilities of the hiring team, and ensure an effective and efficient recruitment lifecycle while minimizing cost-per-hire. Expand reach to a larger, more diverse pool of qualified Christian candidates for staff openings. Enhance an adequate and up-to-date web presence for the HR function to better inform and serve prospective candidates.  Provides materials and information to candidates and responds to questions and inquiries regarding regular staff, temporary, casual labor and student employment at the Seminary.  In conjunction with the director and hiring managers, selects final candidates and prepares offers of employment for approval. Trains hiring managers on interview skills, in compliance with local, state and federal law.
• Handles all new employee orientations including a review of our employment policies and procedures, and collaborates with the HR Benefits administrator, ensuring the timely processing of all pertinent HR paperwork. Seeks ways to better welcome and orient new hires to Gordon-Conwell.
• Compensation: In partnership with the CFO, manages the development, implementation, and administration of compensation programs. Monitors the effectiveness of existing compensation practices and recommends changes that are cost-effective and consistent with compensation trends and corporate objectives. Provides expert guidance and recommendations to hiring managers on pay decisions, policy interpretations, and job evaluations. Oversees the participation in salary surveys and monitors salary survey data to ensure corporate compensation objectives are achieved.
• Provides information and assistance to employees on various employment policy matters, programs and services, workers comp, etc. Handles, or refers employee relations matters as they arise and as appropriate. Attends and participates in employee disciplinary meetings, terminations, and investigations. Handles all aspects of employee leave management.
• Compliance, Reporting and Records Management:

• • Maintains compliance with and has a strong working knowledge of all federal, state and local employment laws and regulations including, but not limited to the FLSA, FMLA, OSHA, ADEA, COBRA, and ADA.
  • Stay abreast of employment legislation developments and ensure institutional practices and policies are in conformity with these statutes and maintain legal compliance
  • Report and file necessary governmental and agency reports, reporting for accrediting bodies and more.
  • Generates an array of HR reports–such as ATS report, IPEDS, OSHA, workers’ compensation reports, applicant tracking and statistical reports, and other reports as requested.
  • Support Finance in the annual budget process with preparatory reports, salary increase reports, etc.

• • Serves as primary back-up to Payroll/Benefits administrator – receives cross-training on payroll process and remains up-to-date in payroll and benefits matters to be fully equipped to process payroll and benefits in absence of Payroll Administrator.
  • Establish short-term HR goals, budgeting for HR expenses, and networking with outside peers and organizations when needed to achieve goals.
  • Maintain consistency and fairness in performance management and job evaluation.
  • In partnership with Student Financial Services and Student Life Services, co-administers our Community Work-Study program with Hamilton-Wenham schools.
  • Performs other related duties as assigned or requested.

Key Competencies

• Excellent interpersonal and customer service skills required for effective interaction with members of administration, faculty, staff, students, and the general public; Must be service-oriented and able to work proactively and with a team approach.
• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Must demonstrate courage to speak their mind on critical and often sensitive issues, and work through conflict in keeping with the Community Life Statement.
• Excellent verbal and written communication skills, including proficient use of MSOffice Suite, HRIS systems, database management.
• Able to maintain the highest levels of confidentiality; possess sound judgment.
• Thorough understanding and working knowledge of state and federal employment laws and regulations, as well as a thorough understanding of the human resources policies and procedures of the Seminary.
• Excellent time management skills with a proven ability to meet deadlines. Must be flexible and able to handle many tasks simultaneously.
• Strong analytical and problem-solving skills; detail-oriented.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Masters or law degree highly preferred.
• At least ten years of human resource management experience required, with strategic, talent management, and/or business development experience highly preferred.
• SHRM-CP or SHRM-SCP strongly preferred.
• Proven skills and past experience in all facets of human resource management especially in the areas of recruitment, interviewing and selection, compensation management, and compliance.

Registration Assistant (Part-time)

The Registration Assistant works in coordination with the Registrar’s Office and under their direct supervision, overseeing student academic processes, and registration procedures and task assignments at the beginning and during each academic session. The following are permanently assigned responsibilities to be performed as needed and/or required.  It is expected that the Registration Assistant will:

• Coordinate the transfer of files for newly admitted students from the Admission Office to Registration;
• Update students’ information in CAMS at the beginning of the second semester and upon request throughout each session; and help monitor Web Registration;
• Process and file registrations forms and exams each semester;
• Monitor filing cabinets periodically for proper filing processes;
• Ensure newly admitted and transferred students are properly scheduled for academic advising sessions, and that their files are properly processed and stored;
• Ensure that all students files are out of view and securely locked away;
• Monitor the Registration Department’s “CUMEREG” email account for students’ incoming requests/petitions for personal academic advising sessions via emails as needed or requested;
• Communicate Registration decisions on petitions to students on an as-needed basis;
• Create “tickets” for all incoming registration requests and scheduled registration meetings for students’ academic performance review sessions with the registrar’s office;
• Sort, and process written registration forms and other requests into our GLPI tickets system;
• Maintain and review registration forms and availability every two weeks;
• Help prepare orientation folders during fall and spring academic sessions, and participate at all academic events;
• Help proctor and document exams on an as-needed basis;
• Coordinate graduating students academic records, reviews, and seminar events;
• Participate in graduation events and other academic events as needed or required;
• Assist with walk-in registration advising inquiries and requests on an as-needed basis;
• Assist with campus tours to prospective students on an as-needed basis;
• Assist with students’ internal re-activation process, and  with other Registration projects as needed or required;
• Work during regular office hours as scheduled by the Registration Office in coordination with the Campus Dean’s office.

Education and Experience

The incumbent will have earned a BA degree.  S/he must possess previous experiences working with graduate students & familiarity with students’ academic advising and registration processes in a higher learning institution environment.  Bilingual candidates in Spanish and/or Portuguese preferred.  Salary compensation follows GCTS Registration Assistant standards.

Position Summary:

Under the supervision of the Dean of Teaching and Learning, this position is responsible for overseeing the day-to-day functions of Gordon-Conwell’s DigitalLive! education programs as well as coordinating the DigitalLive! team’s faculty training, Canvas development, and classroom support.  The Manager is a customer-service-driven person who sees every contact with students, staff, and faculty as an opportunity to add value to the educational technology services provided by the seminary.  Other responsibilities include primary coordination and communication about asynchronous online course offerings at Gordon-Conwell, general administrative support, management of related seminary staff and student workers, as well as ensuring compliance with state authorization and other relevant laws.

Key Responsibilities: 

1. User Support (30%): Coordinate user support in Gordon-Conwell’s DigitalLive! educational spaces, including faculty support and training efforts of the Digital Education team to ensure faculty obtain the skills and tools needed to succeed in digital spaces. Solve problems, provide assistance and ensure follow-through on outstanding user issues. Monitor DigitalLive! related Canvas course development in cooperation with instructors. Maintain an up-to-date understanding of theological vocabulary and degree programs. Build cross-departmental relationships and coordinate with Media/Technology and Room Support Services as necessary to provide excellent service to all constituencies. Ensure adequate faculty support coverage during DigitalLive! course meeting times.

2. DigitalLive! Administration (20%): Take initiative for the primary support of all administrative tasks related to the offerings of Gordon-Conwell’s DigitalLive! programs. Assist the Dean of Teaching and Learning in aligning course design and delivery schedules with the needs of programs and campuses. Ensure the smooth rollover and creation of courses in the school’s SIS and LMS.  Proofread and update new instances of supported courses. Propose and maintain DigitalLive! related budgets, including reviewing monthly reports for errors.

3. Office, Classroom and Digital Signage Management (30%): Manage the day-to-day functioning of the Charlotte-based DigitalLive! Office and classrooms, keeping office space, classroom and related technology equipment and digital assets organized and in functional working condition; train and manage related staff and student workers, keeping digital assets organized, creating documentation, producing reports, coordinating services with third-party vendors. Coordinate the digital signage needs of the campus. Work with related staff to ensure the scheduling of DigitalLive! classrooms.

4. Content Production Support (10%): As needed, assist the Instructional Designers and faculty with the creation, capture, and/or editing of learning objects for online courses. Assist in post-production content preparation to create new course materials as deemed necessary by the Digital Education team. Work with the entire Digital Education team to produce training materials as necessary.

5. Compliance with State Authorization and Other Laws (5%): Along with the Digital Education Director, ensure that the seminary meets all authorization requirements for states in which the seminary has a presence or students. Serving as the institutional liaison and working with other seminary departments, track and submits state authorizations requests and renewals as required and report authorization concerns and status to the Dean of Teaching and Learning as needed or when requested. Work to ensure that the office is in compliance with ADA, FERPA, and relevant copyright laws.

6. Research and Innovation (5%): Keep up to date on industry conversations about best practices and advances in digital learning. Work with the Digital Education team to create low-cost, innovative improvements to the online user experience with existing or new technologies and make recommendations to the Dean of Teaching and Learning.

7. Perform other duties as necessary.

Functional Competencies:

• Industry Comprehension: Understanding of LMS usage with experience in administrative capacity coordinating course sites. Experience with Student Information Systems in a capacity accessing student records, course records, and creating and modifying data. Ability to provide support with basic OS and features of Mac and Windows platforms.  Full competency with Microsoft Office: Word, Excel, PowerPoint.  Ability to use setup, connect, and utilize web conferencing software (e.g., Zoom, Skype, Lync) for student and faculty support at both the classroom and individual level.
• Customer Focus: Must be able to anticipate end-user needs to identify and remove barriers that hinder providing excellent service. Engage appropriate internal stakeholders as needed to resolve any issues outside the individual’s scope of responsibility. Provide customer service to maintain a relational focus on helping all staff, faculty, and students in any areas of technological need. Be equipped with an understanding of the roles and functions of all other departments should any non-technology support requests arise.
• Communication and Interpersonal Effectiveness: Must be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion. Effective two-way communication with end-users at all levels of the organization. Strong customer service skills with the ability to display empathy with students, faculty, and staff.
• Physical: Able to lift up to 40 pounds.

Education and Experience:  

• Education: Master’s degree in a technical field, or a Master’s Degree in a theological field with commensurate technical experience.
• Special Training and Skills: Experience working with higher education administrative systems (i.e., LMS and SIS). Experience working in a decentralized, multi-location organization strongly preferred. 2+ years of faculty training or digital education support services, 4+ years of general administrative experience.