Passwords & Portals

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(978) 646-HELP (4357) servicedesk@gordonconwell.edu Kerr 328 @itgcts

 

 

Welcome to the IT Service Desk!

We are here to serve you! If you still need assistance, please feel free to contact us.

Please note that we recently introduced a new and improved password policy! Please see this post on our Announcements blog for more details.

Password

Your username and temporary password will be provided as generated by the Information Technology department. For example, the username for a student, staff, or faculty member named Jane Doe will be jdoe. If another user named John Doe enters the system, his user name will be jdoe1.

LOG IN
 
Username: Your username is provided in your welcome email. (Example: jdoe)
You will need this username to log into the CAMS and Sakai portals and the password website.
 
Email Address: username@gordonconwell.edu (Example: jdoe@gordonconwell.edu)
You will need to enter the full email address, not just the username, to log into webmail.

Password: Your password is the initial password provided in your welcome email.
To change your password, please see the instructions below.
 
Password Registration (IMPORTANT)

New users need to register for the Self-Service Password System after receiving their initial password. The initial password will only work at the password site, and you will not be able to access the other portals until you have logged into the password site and changed the password.

Password Website: password.gordonconwell.edu

  1. Go to password.gordonconwell.edu.
  2. Enter your username and initial password.
  3. Click Sign in.
  4. Follow the on-screen instructions to change your password.
  5. Now you should be able to log into all the other GCTS portals with your new password.
Resetting Your Password (IMPORTANT)

New Password Policy

  • Longer passwords: 12-24 characters
  • No complexity requirements: Easy-to-remember phrases encouraged (e.g. ilovethebookofjames)
  • Infrequent password changes
    • Individual user passwords now expire every 3 years
    • Generic, shared account passwords still expire every 90 days
  • Faster, more secure reset for forgotten passwords
    • SMS (text message) and email verification to instantly reset forgotten passwords
    • No more security questions

 

How to Change Your Password

Password Website: password.gordonconwell.edu

If you know your current password:

  1. Go to our password website: password.gordonconwell.edu
  2. Sign in with your username and current password.

  3. Please click Update Profile and ensure that you have a current mobile phone number and/or personal email address on file. These will allow you to verify your identify to reset a forgotten password in the future.
  4. Then click Change Password to change your password according to the instructions.
  5. If you receive error PWM 5015, this means that your new password is too similar to a previous password, and the site has rejected it. In this case, please log in again with your existing password and attempt to change the password again, but vary your new password further from anything you have used before.

If your password has expired:

Go to password.gordonconwell.edu and log in with your username and expired password. If your password has expired, the website will recognize it and immediately prompt you to create a new password.

If you have forgotten your password:

Go to password.gordonconwell.edu and click the Forgotten Password button. Enter your full gordonconwell.edu email address and last name, and choose either the text message or email verification option to reset your password.

 

Now you should be able to log into all the other GCTS portals with your new password.

If none of these methods work, please contact the Service Desk (servicedesk@gordonconwell.edu) for a password reset.

Access to Email
  • Everyone at GCTS receives an email in this format: username@gordonconwell.edu. GCTS email is the primary way in which the school will communicate with students, staff, and faculty, it is important to check regularly, otherwise you will miss critical announcements from the school. CAMS and Sakai are both linked to your GCTS email, and personal email accounts will not be used as a primary email account for students, staff, or faculty. (GCTS Suggested Browser: Google Chrome)
  • LOG IN
    •  
      Username: Your username is your entire email address
                         (example: jdoe@gordonconwell.edu)
       
    • Password: Your password
Access to CAMS
  • CAMS is the primary student/faculty portal that allows students and professors to access class and account information. Students can register for classes, make credit card payments to their tuition account, complete course evaluations, and access final grades on CAMS. There are separate portals for students and faculty, but they work together. (GCTS Suggested Browser: Google Chrome)
  •  
  • CAMS Student Portal: cams-web.gordonconwell.edu/estudent
  •  
  • LOG IN
    •  
      Username: Your username (everything before @gordonconwell.edu)
                         (example: jdoe)
       
    • Password: Your password
    •  
  • CAMS Faculty Portal: cams-web.gordonconwell.edu/efaculty
  •  
  • LOG IN
    •  
      Username: Your username is your entire email address
                         (example: jdoe@gordonconwell.edu)
       
    • Password: Your password
Access to Sakai
  • Sakai is the campus course management system that serves as an interactive platform for professors to set up and administer their courses; for students to access class documents (resources, grades, and course announcements), submit assignments, and collaborate with faculty and other students; and for staff to collaborate with co-workers. Professors can add their courses to Sakai from the CAMS Faculty Portal and can then add resources to their Sakai course sites for students to access there. Staff can request to create Sakai sites for various purposes; Sakai is a multipurpose platform! Not every professor is currently using Sakai, so please check with your professor to see if it is available for your course. (GCTS Suggested Browser: Google Chrome)
  •  
  • Sakai: sakai.gcts.edu
  •  
  •  
  • LOG IN
    •  
      Username: Your username (everything before @gordonconwell.edu)
                         (example: jdoe)
       
    • Password: Your password
Access to Canvas
  • Canvas is our new campus course management system that serves as an interactive platform for professors to set up and administer their courses and for students to access class documents (resources, grades, and course announcements), submit assignments, and collaborate with faculty and other students. Because Canvas is new to Gordon-Conwell, only select courses are using it at this time. (GCTS Suggested Browser: Google Chrome)
  •  
  • Canvas uses the same login credentials as the other portals, but your access to Canvas is granted automatically only after you are registered for a course that uses Canvas components.
  •  
  • Canvas: gordonconwell.instructure.com
  •  
  •  
  • LOG IN
    •  
      Username: Your username is your entire email address
                         (example: jdoe@gordonconwell.edu)
       
    • Password: Your password