- Part-Time Receptionist - Boston Campus
Admissions Assistant - Boston Campus
(Please email your resume and cover letter to: Lbowerman@gcts.edu)
This position is based at the Boston campus, also known as the Center for Urban Ministerial Education (CUME). The incumbent will primarily greet and courteously attend to visitors that enter the premises and answer their inquiries by telephone. Provide information regarding the organization to Boston Campus students, faculty, and the general public. The incumbent will report to the office of the Dean and be supervised by the Administrative Assistant to the Dean.
• high school diploma generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software applications
• knowledge of customer service principles and practices
• keyboard skills
• verbal and written communication skills
• professional personal presentation
• customer service orientation
• information management and organizing
• attention to detail
USE OF QUALIFICATIONS:
• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• respond to queries (from the public, students, and faculty).
• ensures knowledge of staff movements in and out of organization
• general administrative and clerical support
• prepare information for visitors
• receive and sort mail and deliveries
• post events and community life announcements
• tidy and maintain the reception area
• Supports the campus with other tasks as needed
• Completes other tasks and duties as assigned
Placed under the direct supervision of the Associate Director of Admissions of the Boston Campus of GCTS, the Admissions Assistant is responsible for the accurate and timely entry of the admissions data in the seminary’s student file system; timely production of e-mail, phone calls and letters; handling of the on-line applications; supporting with prospect students’ requests; and supporting with the production of the communications materials needed by the Admissions and other offices of the Boston Campus, in collaboration with the Communications Department of GCTS.
The person in this position is also an important member of the Campus’ staff in providing excellent services to the students and the prospects in seminary/ministerial education. As such, the incumbent must have a good knowledge of the academic programs and educational services offered by a seminary, and the Boston Campus of GCTS, in particular. Additionally, should possess an ability to deal constructively with applicants, students, faculty, staff and the public at large.
• B.A. degree (or equivalent) required, but preference given to persons holding M.A. degree in theology, biblical studies, Christian counseling, or equivalent.
• Good clerical skills, including filing, typing, and data entry.
• Good inter-personal skills.
• Good communication skills and ability to answer incoming calls, determine the needs, assist them, and/or refer them to the appropriate staff member.
• Ability to adjust to a variety of tasks.
• Ability to use common office softwares (e.g., MS Word, Excel, etc.) and equipments.
• Ability to learn to use specialized softwares, such as CAMS system.
• Ability to use Adobe software suites (e.g., Photoshop, InDesign, etc.).
• Theology background.
• Availability to work 40 hours per week.
• Experience in the production of graphic and media communication materials will be desirable.
1. Advise the prospective students on seminary education.
2. Perform all data entry in the admissions database, including entry of new student intakes, tracking of application documents, enrollment documents, etc.
3. Provide outstanding customer service to prospective and current students, both by phone e-mail, mail and in person.
4. Answer frequently-asked questions by the prospective students, supplying general information about GCTS, and the Boston Campus in particular.
5. Lead campus tours for prospective students.
6. Maintain stock of pre-stuffed Admissions packets.
7. Handle the application fees.
8. Create and maintain individual files for individual applicant.
9. Communicate the status of application and transfer files to the appropriate campuses, when needed, and serve as data-liaison between the admissions offices of different campuses.
10. Develop mechanisms to ensure excellent service delivery to students from admittance through completion.
11. Support the designing and production of graphic and media communication contents, in collaboration with the Communications Department.
12. Other duties as assigned.