Hamilton Staff Openings

Manager of Communications and Marketing

Position Summary:

Under the broad supervision of the Director of Communications and Marketing, the Manager of Communications and Marketing will plan, research, write and edit a wide variety of material to promote the mission of Gordon-Conwell. They will also manage the Communications & Marketing office project flow, from reception of new jobs to completion, and act as liaison with the campuses and programs that utilize Communications & Marketing services. The ideal candidate will be a self-starter who is able to multi-task in a deadline-driven environment.

Key Responsibilities:

Writing/Editing (50%): 
 
1. Writing: Write a wide variety of pieces, including, but not limited to, letters, marketing collateral, articles (for seminary Magazine Contact, as well as Annual Report) and web, blog and email copy. Must have ability to research and interview for original projects, as well craft text from material provided by institutional offices. Maintain and update the seminary’s editorial policy. (25%)

2. Editing: Review, proofread and edit materials produced by the Communications & Marketing office, as well as the wider seminary community. Encourage adherence to seminary’s editorial policy and institutional brand. (20%)

3. Planning: Working with departments and campuses, research and discover great story ideas for promotion of the seminary. (5%)
 
Project Management (40%):

4. Manage projects from internal clients (35%) Act as lead project manager for all Communications & Marketing projects. Manage project flow, from initial request to completion. Collaborate with seminary campuses and departments to ensure smooth procedure and establish realistic expectations. Will effectively manage projects based upon Communications & Marketing office resources and maintain workload data for reporting.

5. Manage traffic and project management process and system. (5%) Evaluate project management system and process and, working with Communications and Marketing team, work to continually refine. 
 
Perform other duties as necessary. (10%)
 
Required Competencies: 
 
Communication: Must have excellent writing, editing and proofreading skills. Portfolio of previous work is required. Must be able to clearly and effectively communicate with various constituencies, in individual and group settings, in a decentralized environment. Will be able to write in several voices, including institutional and for senior leadership. The ideal candidate will be able to understand the seminary’s brand and craft compelling messaging from a variety of sources.  Attention to detail is vital for this position.  
 
Prioritization: Must be able to prioritize and complete multiple projects in a deadline-driven environment. Will be able to create a system that is standardized, yet allows flexibility for unforeseen projects. Can proactively work with team members to foresee possible problem areas. Will exhibit exemplary interpersonal skills working with seminary campuses and departments. 
 
Education and Experience:
At least three to five years’ experience in Writing, Editing, Communications or related position, preferably in a higher education or non-profit setting.  
Bachelor’s degree in English, Journalism or related field, or equivalent experience. 
Project Management experience. 
Facility with Adobe InDesign and Photoshop a plus.

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Student Account Coordinator (DMIN/HMP)

Role Summary: Under the supervision of the Assistant Director of Student Accounts the Student Accounts Coordinator (DMIN/HMP) supports the mission of the seminary and the Student Accounts team as the primary contact for students and staff in the DMIN and HMP program regarding student financial matters. Responsibilities include but are not limited to monitoring overdue accounts, responding to student inquiries, assisting with preparation of statements, supporting partner programs, and supporting the Student Accounts team. The Student Accounts Coordinator (DMIN/HMP) serves approximately 600 students between the Doctor of Ministry and Hispanic Ministry programs in addition to the approximate 1300 students pursuing Masters Degrees at Gordon Conwell across four additional campuses. 

Key Responsibilities: 

1. Monitoring Overdue Accounts Maintain an organized system for tracking and communicating with students overdue 90 days. Work with students to develop payment plans and follow up to ensure timely payments. Maintain accurate documentation in spreadsheets and CAMS database regarding mail, phone, and email contact with past-due students. Maintain accurate data for monthly and quarterly reporting on past-due balances. Set up EFT payments as requested by students. (30%)

2. Responding to Student Inquiries Answer phone, email, and occasional in person inquiries regarding all student account matters for DMIN and HMP students. Input contact notes in CAMS database and maintain accurate and up to date record on student contact. Inform students of payment policies, payment options, and process payments. Collect Financial Aid documentation and communicate with Financial Aid for processing. Represent Student Accounts at Residency Orientations. Assist VA and Tuition Assistance (TA) recipients by completing and submitting necessary documentation and certification. (20%)

3. Preparation of Statements Work with the DMIN and HMP Program Coordinators to authorize and post quarterly tuition charges to student accounts in CAMS. Prepare and organize statements for disbursement to students via email and mail on a monthly basis. (20%)

4. General Support of Student Accounts Support students from other programs as needed via phone, email, and occasional in person inquiries. (20%)

5. Supporting Relationships with Partner Programs Serve as a point of contact and reference for programs that partner with our DMIN and HMP programs. Assist in processing student account payments and payment documentation administered by partner programs. Work collaboratively and proactively in communication with the DMIN and HMP administrative staff. (10%)
6. Other Duties as Assigned 
 
Preferred Competencies and Experience: 

Communication and Interpersonal Effectiveness: The Student Accounts Coordinator must have strong interpersonal, organizational and communication skills including the ability to work in a team setting across various departments. A strong work ethic, attention to detail, accuracy in handling and processing paperwork and ability to deal constructively and pleasantly with students and third parties as a representative of Student Accounts and Gordon Conwell. 

Confidence and Competency with Educational Technology and Databases: Proficient working knowledge of Excel, Word, Outlook and other databases a must. Experience with CAMS or similar educational databases a plus. 

Education and Experience: Undergraduate degree or equivalent experience. Proven track record of success in billing or accounting setting.

Language: It is required that the incumbent is fluent in both English and Spanish; other languages would be helpful.
 
 

Director of Communications & Marketing

Role Summary: The Director of Communications & Marketing is responsible for developing and implementing effective communications and marketing strategies to increase awareness and understanding of the seminary’s vision, mission, differentiating strengths and educational programs among regional, national and international audiences.   Responsibilities include, but are not limited to, the creation of publication and marketing materials in conjunction with the Admissions Office(s), Office of Advancement; oversight of content management system and institutional development and maintenance of the website; dissemination of seminary news through multiple channels, including local, regional and national print and broadcast news outlets and Contact Magazine.”   The Director of Communications & Marketing will guide and/or direct communications activities with designated marketing coordinators for every campus/program institution wide.

Key Responsibilities: 

1. Communications Team Leadership: Oversees the writing, design and publication of all marketing brochures, viewbooks, annual reports, letters, and other materials to support both enrollment and fundraising efforts. Leads ongoing web development and enhancement, and working with marketing coordinators, oversees regular propagation of the website for all campuses and programs. Manages the daily functions of the Communications Department, including budget planning and management, staff assignments and routine internal seminary requests. Provides leadership and guidance of publications and creative services including brand management. (60%)

2. Institutional Marketing & Public Relations:  Directs the development of advertising for all campuses/programs, and oversees market research needed to create targeted and effective ads and ad campaigns.  Leads media relations for all campuses, serves as a spokesperson for the seminary, and works with senior leadership and faculty in relationship to the media. Provides communications leadership for community relations, serves as a seminary liaison with the community and creates any needed external communications to represent the seminary to local communities. (25%)

3. Strategic Planning: Creates and executes a strategic plan for a comprehensive communications and marketing program consistent with the overall needs of the seminary’s multiple campuses, programs and centers.  Plan includes a robust social media strategy covering all platforms beneficial to seminary marketing. (10%)

4. Sensitive Communications: Provides writing and editing support to the President and other leadership personnel on significant sensitive communications with the seminary’s constituencies. Provides communications counsel and guidance for crisis communications, is the primary point person for media in crisis situations, and manages/writes any needed external communications vehicles related to situation. (5%)

5. Performs other Duties as Assigned 
 
Education and Experience: 
 

·  Should possess the minimum of a bachelor’s degree in communications, journalism, marketing, advertising or a related field.

·  Senior level experience of at least three to five years in leading communications in a not-for-profit organization is preferred.

·  Knowledge of evangelical organizations and theological education is a requisite.

·  A strong working knowledge of marketing, content writing, feature writing and/or reporting and must demonstrate strong writing, editing, interpersonal and verbal skills.

· Should demonstrate strong interpersonal and effective team-building skills.

· Should possess an in-depth understanding of, and proficiency in, publications production, media relations, advertising, web development and Microsoft Office, Adobe InDesign, Adobe Photoshop, Illustrator, WordPress, and Content Management Systems.

· Must have the ability to participate as a self-starting team player and be able to juggle multiple priorities.

· Should be comfortable working with a variety of web development technologies including HTML, multimedia software and content management tools.

· Skills in search engine optimization of content (SEO) and/or web analytics also a plus.

 


General Maintenance Worker

Function: Under the broad supervision of Superintendent of Plant Operations, performs a wide

variety of routine maintenance and preventive maintenance tasks independently and
assists in the accomplishment of more complex maintenance, repair, custodial duties
as assigned, moving or other jobs.


Capabilities Required:

The incumbent must have an aptitude and three to five or more years experience in the
maintenance and/or installation of utility systems including experience in several of the
following trades: plumbing, electrical, HVAC (air conditioning and heating), carpentry
and the interest and ability to learn and become proficient in additional maintenance
procedures.


Use of Capabilities:  (Illustrated by typical activities)

1. Performs routine and requested inspections of plumbing fixtures and components,
identifies problems, performs minor repairs, reports problems not able to correct of which require planning, scheduling or parts procurement. Assists in plumbing repairs.


2. Performs inspections and other preventive maintenance tasks on boilers, pumps,
water circulators, valves, fan controls and other system components.  Performs
minor repairs, reports major problems and/or potential problems and assists in the
correction of same.
       
3. Performs specified routine checks and inspections of air conditioning and air
handling systems and related components; changes filters and belts; reports other problems, or incipient problems and assists in the correction of same.

4. Collects and disposes of rubbish and materials set aside for disposal.

5. Makes minor carpentry repairs. Also assists with major cleaning projects and
floor refinishing as assigned.

6. Assists in snow removal and in periodic major cleaning projects and floor
refinishing as assigned.

      
7. Keeps all assigned equipment clean and in proper repair

8. Clears routine clogs or jams in toilets, sinks, urinals, disposals and floor drains as
needed.  Assists in the clearing of major sewer line blockages and repairs.


9. Makes routine inspections and tests of electrical systems and components; routinely
replaces light bulbs, fuses, light covers and other minor system elements; reports
major recurring problems and assists electrician in the repair or replacement of
system components and in the installation of new systems or equipment as  required.

10. Monitors environmental conditions and equipment used to control the environment in buildings and makes appropriate adjustment in thermostat or control valve
setting and instructs occupants in maintaining desired comfort levels where
appropriate.


11. Accomplishes routine maintenance or other requests of all types as requested and
approved; refers other verbal request to Physical Plant Office for appropriate action.

12. Cleans, removes excess grease, rust or corrosion and when appropriate, paints or
refinishes utility system components, building elements, vehicle components, tools
or other items as needed and requested.


13.  Provides general assistance in maintenance, renovations and relocation of projects as desired.

14. Receives, procures and/or moves supplies, furniture and equipment and performs
other tasks as directed and required. 


15. Responds to emergency calls outside of normal working hours and participates in
the rotating on-call schedule.

16. Performs all work in a safe manner; cleans up debris when job is completed or at
the end of the day; follows accepted safety practices and precautions; corrects or
recommends corrective action for any unsafe conditions encountered or observed in a timely manner; safeguards GCTS tools from loss, unauthorized use and other
degrading factors.


17. Provides occasional assistance to custodial or grounds  services and assists in
projects in other areas within Physical Plant as needed.

 

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Digital Communications Manager

Position Summary: Under the broad supervision of the Director of Communications and Marketing, the Manager will maintain the day-to-day operations of all electronic communications of the seminary, including, but not limited to the www.gordonconwell.edu and my.gordonconwell.edu websites, especially content updates, search engine optimization, maintaining feature calendar, etc. Will also be responsible for e-mail marketing and Social media marketing, supervision and monitoring.

Key Responsibilities:
 
Digital Communications Management (70%): 
 
1. Website(s) (30%)
a. Acts as primary resource for seminary Content Management Systems
b. Creates and Updates Web Pages
c. Approves department editor’s content updates
d. Monitors digital analytics and suggests strategies to increase key performance measurements
e. Troubleshoots
f. Trains content editors
 
2. Email (20%)
a. Creates and/or edits emails for various seminary constituencies. 
b. Monitors volume and audience of emails and recommends strategic alterations
3. Internal Client Support (20%): 
a. With the communications and marketing team, provides support (website, email, social media) to other departments and campuses in order to maximize marketing results, while also maintaining a consistent brand presence. 
b. Frequently interfaces with Advancement Systems Manager and Blackbaud Raiser’s Edge database. 
4. Social Media (10%)
a. Monitors and updates seminary social media presence, including Facebook, Twitter, video sites, etc. 
5. Keeping up to date on industry trends, offers recommendations to best leverage various communications channels to advance Gordon-Conwell’s mission. (10%)
6. Perform other duties as necessary (10%)
Required Competencies:
 
Web Technologies: Must have experience creating and optimizing digital content with technologies like HTML and CSS. Must be familiar with distributed responsibility and Content Management Systems, as well as Google Analytics (or other analytics system). 
 
Social Media: Experience with utilizing social media channels for strategic goals. 
 
Communication: Must be able to clearly and effectively communicate with various constituencies, in individual and group settings, in a decentralized environment. Have excellent verbal and written skills. 
 
Prioritization: Must be able to prioritize and complete projects in a deadline-driven environment, and proactively work with team members to foresee possible problem areas. 
 
Education and Experience:
Three to Five years experience in Digital Communications. 
Advanced computer skills required for digital creation (HTML/CSS, etc.)  
Bachelor’s degree in Digital Communications or related field, or equivalent experience. 
 

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