Hamilton Staff Openings

Director of Advancement Services

Position Summary: Under the broad supervision of the Vice President of Advancement, this position supports the mission of the Seminary and the Advancement Office by overseeing advancement services and operations related to donor stewardship, foundation relations, the annual fund, direct mail strategy and advancement systems. This individual in this role will also direct the Seminary’s stewardship efforts, including supervision of Stewardship Staff.

Key Responsibilities:

  • Foundation Relations: coordinate with grant writer to prepare proposals, and work closely with Vice President of Advancement, Campaign Director and President to ensure proposals are in alignment with institutional strategy. Identify new foundation prospects, and report to foundations and other grant making entities on their timetable. (25%)
  • Annual Fund & Direct Mail Appeals: Create and implement direct mail appeal strategy and plan, finding ways to attract new donors, identify major donor prospects, engage existing donors and move them to new levels of giving and to retain donors, with particular focus on monthly giving program. Work collaboratively with Director of Partnership Program on specific ways to attract, retain and engage those donors. Partner closely with Communications Office as project owner of direct mail initiatives. Leverage direct mail and additional means to increase year-over-year seminary annual fund giving. (20%)
  • Stewardship: Ensure the stewardship process of thanking and receipting donors runs smoothly and efficiently. Leverage Blackbaud Raiser’s Edge to streamline the process (ex: e-receipts, quarterly statements, etc.) and ensure accuracy in honoring donor intent through accurate application of gifts to appropriate funds. Find creative ways to appreciate donors at all levels, and drive reporting process to foundations and major donors.  (20%)
  • Scholarship Management and Reporting: Oversee the coordination of scholarships from an advancement perspective in collaboration with offices of finance and financial aid with special emphasis given to major donor relationships and reporting. (15%)
  • Prospect Management: Performs database analytics to identify prospects and oversees prospect/major donor research.  Creates and implements “moves management” matrix to ensure donor prospects move “up the funnel” to become major donors. (10%)
  • Advancement Systems: Oversee the manager of Advancement Systems and work to ensure data integrity and to leverage systems for reporting and analysis. Find ways to leverage system capabilities to better support all aspects of advancement services, including stewardship, achieving annual fund goals, direct mail appeals and foundation relations. (5%)
  • Budget: Plan annual fund budget in collaboration with Vice President of Advancement and oversee expenses throughout the year to come in on target for budget goals. (5%)
  • Perform other duties as necessary.

Required Competencies:

  • Relationship Building: proven track record of building relationships across departments and outside the organization to ensure positive business outcomes. Proven ability to collaborate and foster a team environment.
  • Communication and Interpersonal Effectiveness: Must have strong written and verbal communication skills and be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion.
  • Integrity: Must display high ethical standards with internal and external constituents, and lead this function in a way consistent with ECFA standards to ensure donor privacy and to honor donor intent.
  • Analytical Skills: ability to analyze, interpret and evaluate data in order make data driven decisions.

Education and Experience:

  • Five to eight years experience in a leadership role in development/advancement fundraising.
  • Advanced computer skills required; experience with Blackbaud’s The Raiser’s Edge or other CRM tool is highly desired. 
  • Bachelor’s degree in business or non-profit or equivalent experience required. 

Please email your resume and cover letter to lbowerman@gcts.edu.

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Part-Time Administrative Assistant to the Vice President of Advancement

Position Summary: This position reports to the Vice President of Advancement and is responsible for providing a broad range of administrative and clerical services in support of the Vice President and with internal and external activities related to Advancement at Gordon-Conwell. 

Skills Required:

The incumbent must have a proven track record demonstrating strong administrative and clerical skills gained through hands-on experience. Strong interpersonal and written communication skills are vital to interacting with individuals across various levels both within and external to the organization. The ability to interact in a gracious and articulate manner to the various constituencies of the seminary is essential.
Specific skills required include organizational and coordination skills; the proven ability to work well within a team environment, and the ability to operate with a high degree of professionalism maintaining confidence of sensitive constituent information and other internal day-to-day activities pertaining to advancement. Experience in event planning and coordinating is strongly preferred in this role. The ability to quickly grasp the range and content of the Vice President of Advancement’s responsibilities, and to partner when required with the Office of the President is essential.

Key Responsibilities:

This role will support the Vice President of Advancement as follows:

  • Communications & Correspondence: Assisting in editing materials, correspondence, reports, etc., being sent from the Office of Advancement, ensuring accuracy and timely distribution. Coordinates and prepares various documents and communications for mailing and distribution to broad audiences. Supports the drafting of written correspondence (such thank you letters, birthday greetings) to major donors, Board of Trustees and Advisors, foundations, etc as assigned. Composes notes from the Advancement Office and sends flowers and other gifts as appropriate. Tracks correspondence in Raiser’s Edge software; leverages software using “Action” feature to plan and track completion of various activities with constituents.
  • Event Planning: Is responsible for arrangement of Advancement/Donor receptions, dinners, special events, and other public relations activities, as needed. Coordinate activities with Office of the President and other departments to ensure smooth execution of events, including use of Raiser’s Edge software for planning and tracking all aspects of events.
  • Administrative & Clerical duties: Screens telephone calls, mail, and correspondence for the Vice President; making appropriate referrals and appointments; answering basic inquiries, and initiation correspondence as authorized.  Handles scheduling requests and meeting planning as needed, for internal and external needs. Organizes and maintains file system, ensuring donor privacy and confidentiality of sensitive data, including disposal/shredding as needed to protect privacy. Maintains office supplies for the Advancement Office as directed by the V.P. of Advancement.
  • Travel & Expense Management: Coordinate all travel arrangements for the Vice President of Advancement and process all expense reports in a timely manner in accordance with financial service accounting guidelines.
  • Meeting Planning: Assists with preparation for Board of Trustees meetings, Advancement Department meetings, mailings, and minute taking for Advancement Sub-Committee meetings.
  • Other duties as requested by the Vice President of Advancement.

Please email your resume and cover letter to lbowerman@gcts.edu.

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IT Help Desk Technician

Position Summary: This Hamilton based position reports directly to the IT Help Desk Supervisor. The individual works to provide timely, effective, and customer-focused IT issue resolution for students, faculty, administration and staff based on seminary IT support standards, procedures, and policies. Additionally, the position supports the management of IT end-user assets and provides input into IT Help Desk process and system improvements.

Key Responsibilities:

  • End User IT Issue Resolution: Provides end-user technical resolution for staff, faculty and students for all campuses and programs as assigned by the IT Help Desk Supervisor. Support areas include laptops, desktops, phone handsets, and printers. (50%)
  • Asset Management Support: Supports the IT Help Desk Supervisor in managing the IT asset lifecycle (receiving, tagging, tracking, storage, and disposal) for assets including, but not limited to, software, laptops, desktops, phone handsets, and printers (25%)
  • IT Process Improvement and Documentation: Works in partnership with IT Help Desk Supervisor and Senior IT Specialist to proactively identify and mitigate against potential support issues.  Provides input into the creation of policies and procedures, service levels and ticket escalation processes. Develops support documentation as directed. (15%)
  • IT Maintenance Support: Provides support as needed for planned IT upgrade and maintenance projects. (5%)
  • Other duties as assigned. (5%)

Functional Competencies:

  • Hardware: Ability to install, configure, troubleshoot and upgrade current desktop/laptop computers, phone handsets, and printers as part of a larger network.
  • Software: Ability to install, configure, troubleshoot and upgrade current Windows, Apple and Linux desktop operating systems as part of a larger network.
  • Asset Management: Ability to manage hardware and software assets including receiving, tagging, tracking, deployment, storage and disposal.
  • Physical: Able to lift up to 40 pounds.


Core Competencies:

  • Customer Focus: Possess ability to anticipate end user needs and to identify and remove
  • barriers that hinder providing excellent service. Engage appropriate internal stakeholders as needed to resolve issues outside of individual scope of responsibility.
  • Decision Making Judgement: Must be able to identify problems and link to underlying issues and symptoms in order to determine best solution. Partner as needed with others on issues requiring escalation or that are outside scope of role.
  • Communication and Interpersonal Effectiveness: Must be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion. Effective two-way communication with end users at all levels of the organization concerning IT projects and technical support is required. Ability to work collaboratively and serve in a multi-campus, decentralized technology team environment is a must.

Education and Certifications:

  • Associate's Degree in a technical field or equivalent training and experience
  • Current A+ Certification preferred
  • Current ITIL Certification preferred

Experience:

  • 2+ years in Information Technology field supporting industry standard desktop, laptop, printer, and telephony equipment
  • 2+ years customer service experience interacting directly with end users on Information Technology support
  • Higher education or non-profit experience preferred

Please email your resume and cover letter to lbowerman@gcts.edu.

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