Hamilton Staff Openings

Please email your resume and cover letter to: Lbowerman@gcts.edu

 

Vice President Enrollment Management and Marketing


About Gordon-Conwell:

Gordon-Conwell is a multi-denominational evangelical Protestant graduate school, unique with its broad array of about 1,800 students and 200 faculty and staff from 98 denominations and 64 countries. The Seminary offers multiple sites and delivery systems to meet varied student needs. Our four campuses include a residential model of education at South Hamilton, MA (our main campus); an urban context offering classes in five languages in downtown Boston, MA; and adult educational models at our campuses in Charlotte, NC and Jacksonville, FL. Our Doctor of Ministry and Hispanic Ministry programs are delivered in various locations, including occasion international sites; we have online offerings to address student needs, despite location and vocational commitments.

Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God’s Word, the seminary seeks to develop future Christian leaders who are thoughtful, globally aware, spiritually mature and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God’s truthful Word.

About the position:

The new Vice President of Enrollment Management & Marketing will report to the President of Gordon-Conwell and will provide strategic, institution-wide leadership over the key functions of Marketing and Communications, Admissions and Financial Aid.  Our newly aligned structure calls for the Vice President to be devoted entirely to enhancing graduate student enrollment throughout Gordon-Conwell by bringing together the three offices most germane to enrollment:  admissions, student financial aid and marketing.  The position calls for creative, turnaround leadership and systemic thinking to bolster enrollment across campuses and programs by designing and implanting a comprehensive enrollment strategy that integrates marketing and recruitment initiatives.  

Qualified candidates will have expert experience in marketing and/or admissions, proven ability to work across teams and functions and an understanding of and commitment to the Gordon-Conwell ethos. The Vice President will lead a staff of 13 at the Hamilton campus, and will have functional oversight over admissions and marketing staff across all campuses and programs.

Key Responsibilities:

• The Vice President will provide leadership over the following direct reports: Director of Marketing and Communications, Director of Financial Aid  (both institutional roles) and the Hamilton Director of Admissions. Individuals responsible for admissions and marketing on each campus and program will have a dotted line reporting relationship with the VP, and will also report into their local administrators. The VP will periodically convene all key admissions and marketing officers for brainstorming and strategic planning.
Integrated Strategic Planning: Working with direct reports in admissions, marketing and financial aid, enhance enrollment by developing a comprehensive marketing strategy aimed to identify and attract new students to Gordon-Conwell.  This plan will integrate digital marketing and recruiting initiatives, and will account for shifting demographics across programs to attract prospective students. Incorporate a more holistic approach to attracting new students, leveraging key staff and faculty members in the process.
Marketing:  Reenvision the Gordon-Conwell brand in collaboration with the Director of Marketing and Communications. A primary goal in year one will be the re-design of the Gordon-Conwell Website, including mobile app to better target prospective students and to serve the current student body. Ensure the integrated strategic plan relies on data and the latest digital marketing trends to attract new students and to establish the Gordon-Conwell brand with future students.
Admissions: Understand external and internal challenges that threaten seminary enrollment and create turnaround strategies to enhance enrollment in the face of these challenges. Engage internal and external stakeholders to develop a fresh approach to recruitment that seeks to identify and attract prospective students across a range of demographics ands geographical areas.
Financial Aid:  Partner closely with CFO, campus administrators and Director of Financial Aid to ensure scholarships and tuition structures across campuses and programs support optimal enrollment. Leverage team members and marketing to heighten emphasis on financial aid at beginning stages of recruitment process.
• The Vice President of Enrollment Management and Marketing will serve as a member of the President’s Cabinet and Leadership Team.


Education and Experience

Education - A master’s degree or equivalent combination of academic preparation and experience in the following are required: experience leading enrollment management and/or marketing functions, senior management experience building and leading teams, demonstrated ability to lead an organization through change.

Leadership Experience –At least eight years experience in a senior leadership role is required. The successful candidate will be a creative problem solver and strategic, systemic thinker with a track record of building rapport and synergy across teams and functions.  Knowledge of best and effective trends in enrollment and marketing is critical. Individuals with experience in higher education or with non-profit organizations are strongly preferred.  
 

To Apply

Qualified candidates should send a résumé and cover letter detailing their interest in this position and Gordon-Conwell, and the attributes that uniquely qualify them for this role. Please include three professional references.  

Please submit your materials by August 8th to Robin Higle: rhigle@gordonconwell.edu

Desired start date is October 2017.

 

Assistant Director for Formation and Leadership Development and Administrative Assistant to the Dean of the Hamilton Campus

Position Summary:
This position requires a combination of two unique qualifications.  First, the person in this role is responsible for leading the operational aspects of the Discipleship Initiative at Gordon-Conwell. This will require a broad understanding of, and passion for, spiritual formation and disciple making.  Through the funding of a generous donor, the Discipleship Initiative began in fall of 2016. This fall, we are making a shift from discipleship being a programmatic initiative to becoming something that is embedded into the culture and fabric of Gordon-Conwell. The ideal candidate will possess a Master’s level background in a field related to spiritual formation/discipleship as well as experience in these areas of ministry.  Second, this role requires an individual who demonstrates very strong organizational and administrative gifts.  This individual will also be able to thoroughly perform the administrative functions of the Dean’s Office.  

Primary Responsibilities:
Assistant Director for Formation and Leadership Development
Approximately half the time in this position will be devoted to being the operational lead on the Discipleship Initiative.  Working closely the Director of the Initiative, the Assistant Director will focus on the execution of the Initiative’s goals, including the following responsibilities:

  • Program Management: In partnership with the Director, oversee and help implement end-to-end components of the Discipleship program, including recruitment, orientation and training of GCTS faculty/staff to be disciple makers within the parameters and processes of the Discipleship Initiative.  Plan and host several training events each year for disciplers, and participating as a co-trainer alongside the Director. (X%)
  • Program Development: Serving as a resource to the Director for brainstorming and visioning program structure, content and direction. As part of this consultative support role, provide ongoing research into best discipleship practices and resources, regularly updating the developing database and bibliography.
  • Marketing and Event Management:  Work with the Director to develop any on campus meetings, events, trainings?in support of the Discipleship Initiative. In coordination with the Seminary’s Communications department, support the development and implementation of a marketing plan that will ensure awareness of and attendance at various events.
  • Organization and planning support: This position is responsible for creating and maintaining spreadsheets, lists and all documentation related to the implementation of the initiative.  Creating a system for tracking hours and securing payment for the disciplers on a timely basis will be critical to ensuring smooth operation of the Initiative.   

Administrative Assistant to the Hamilton Dean
Approximately half of the person’s time will be devoted to executive administrative support to the Dean’s office.  Providing a broad range of administrative, clerical, and financial services to the Dean of Hamilton to support the wide range of responsibilities required of the office.  Responsibilities include:

  • Meeting and Honors Convocation Coordination: Organize the meeting agenda for Dean of Hamilton for the following regular meetings:  Hamilton Academic Affairs Committee (AAC), Divisional Chair Meetings, and Hamilton Faculty Division meetings (3 per year). Manage the coordination of spring term Honors Convocation. Learn from past practices and develop new ways to organize to ensure awareness and attendance at this important service.
  • Budget Support: Assist Dean of Hamilton with budget oversight including departmental related expense tracking. Process all expense reimbursements for Dean’s travel through the Concur expense tracking system.   Additionally, track Hamilton Faculty Travel and Computer fund Requests. Work closely with Director to ensure requests fall within budget.
  • Faculty and Adjunct Related Support: Develop and maintain a system to accurately track 1) Overload courses taught by regular Hamilton Faculty and 2) all courses taught by Adjunct faculty prior to each term. Part of this tracking includes the timely and accurate submission of Stipend requests to the Payroll department to ensure regular faculty and adjuncts are compensated appropriately.
  • Byington Scholar Coordination: Work with Faculty members to assign Byington Scholars (spring semester). Once assigned, enter each Byington into the Student Worker Database. Partner with Payroll and HR on the transition from paying via stipends to paying them on an hourly basis (405 hours/week) requiring faculty sign-off on timesheets. 
  • Other Support as needed: Assisting in event planning during the academic year including distribution of electronic advertisements, tracking RSVP’s, coordinating with Housing, Physical Plant & Media Services for guest housing and all logistical needs. Represent the Dean’s Office on Baccalaureate/Commencement Planning Committee (spring)  

 
Requirements:

  • Master’s level background preferred in a field related to spiritual formation/discipleship as well as experience in these areas of ministry
  • Comprehension of range and content of the Dean’s responsibilities and duties, especially in academic concerns
  • Ability to work well within a collaborative team environment
  • Ability to relate in a gracious and hospitable manner to the various constituencies of the Seminary
  • Soundly developed administrative, and clerical skills including organizational skills  
  • Use discretion and maintain strict confidentiality in handling all private and sensitive information and materials.
  • Financial acumen  
  • Command of Microsoft Office Suite desktop applications required  
     
 

Director of Communications & Marketing

Role Summary: The Director of Communications & Marketing is responsible for developing and implementing effective communications and marketing strategies to increase awareness and understanding of the seminary’s vision, mission, differentiating strengths and educational programs among regional, national and international audiences.   Responsibilities include, but are not limited to, the creation of publication and marketing materials in conjunction with the Admissions Office(s), Office of Advancement; oversight of content management system and institutional development and maintenance of the website; dissemination of seminary news through multiple channels, including local, regional and national print and broadcast news outlets and Contact Magazine.”   The Director of Communications & Marketing will guide and/or direct communications activities with designated marketing coordinators for every campus/program institution wide.

Key Responsibilities: 

1. Communications Team Leadership: Oversees the writing, design and publication of all marketing brochures, viewbooks, annual reports, letters, and other materials to support both enrollment and fundraising efforts. Leads ongoing web development and enhancement, and working with marketing coordinators, oversees regular propagation of the website for all campuses and programs. Manages the daily functions of the Communications Department, including budget planning and management, staff assignments and routine internal seminary requests. Provides leadership and guidance of publications and creative services including brand management. (60%)

2. Institutional Marketing & Public Relations:  Directs the development of advertising for all campuses/programs, and oversees market research needed to create targeted and effective ads and ad campaigns.  Leads media relations for all campuses, serves as a spokesperson for the seminary, and works with senior leadership and faculty in relationship to the media. Provides communications leadership for community relations, serves as a seminary liaison with the community and creates any needed external communications to represent the seminary to local communities. (25%)

3. Strategic Planning: Creates and executes a strategic plan for a comprehensive communications and marketing program consistent with the overall needs of the seminary’s multiple campuses, programs and centers.  Plan includes a robust social media strategy covering all platforms beneficial to seminary marketing. (10%)

4. Sensitive Communications: Provides writing and editing support to the President and other leadership personnel on significant sensitive communications with the seminary’s constituencies. Provides communications counsel and guidance for crisis communications, is the primary point person for media in crisis situations, and manages/writes any needed external communications vehicles related to situation. (5%)

5. Performs other Duties as Assigned 
 
Education and Experience: 
 

·  Should possess the minimum of a bachelor’s degree in communications, journalism, marketing, advertising or a related field.

·  Senior level experience of at least three to five years in leading communications in a not-for-profit organization is preferred.

·  Knowledge of evangelical organizations and theological education is a requisite.

·  A strong working knowledge of marketing, content writing, feature writing and/or reporting and must demonstrate strong writing, editing, interpersonal and verbal skills.

· Should demonstrate strong interpersonal and effective team-building skills.

· Should possess an in-depth understanding of, and proficiency in, publications production, media relations, advertising, web development and Microsoft Office, Adobe InDesign, Adobe Photoshop, Illustrator, WordPress, and Content Management Systems.

· Must have the ability to participate as a self-starting team player and be able to juggle multiple priorities.

· Should be comfortable working with a variety of web development technologies including HTML, multimedia software and content management tools.

· Skills in search engine optimization of content (SEO) and/or web analytics also a plus.

 
 

Student Accounts Cash Management Coordinator

Description:

Under the direct supervision of the Assistant Director of Student Accounts the Student Accounts Team works together to serve Gordon Conwell students pursuing certification and degrees at our Hamilton, Boston, Charlotte and Jacksonville campuses as well as our Doctor of Ministry and Hispanic Ministry programs. The Student Accounts Cash Coordinator supports the mission of the seminary by providing excellent customer service as a primary point of contact regarding billing, payments, payment plans, and general inquiries regarding Student Accounts. As the Cash Coordinator, the incumbent will lead the team in processing cash and cash equivalents with accuracy and attention to detail.


Key Responsibilities:

  1. Coordinating Student Care Primary point of contact via phone, email, and in person inquiries regarding all student account matters for GCTS students across campuses and programs. Input contact notes in CAMS database and maintain accurate and up to date record on student contact. Inform students of billing processes, payment policies, payment options, and process payments.  The Cash Management Coordinator is the face of Student Accounts to Hamilton students, staff, and faculty. The incumbent must be able to serve multiple constituents with a variety requests and needs in a timely, gracious, and well prioritized manner.  (40%)
  2. Oversee Daily Student Account and Internal Deposits Receive and allocate cash and cash equivalents to appropriate student accounts and departmental accounts. Prepare cash and cash equivalents for timely bank deposit and oversee security while in transit. Maintain accurate records for request for campus petty cash replenishment. (35%)
  3. Maintain accurate and up to date accounting: With accuracy of payment entry for student and departmental deposits, the Cash Management Coordinator must also maintain precise records and databases for reconciliations and accounting review. (15%)
  4. General Support of Student Accounts Support department staff by assisting with student care and records management duties during busy seasons, vacations, and sick leave. (10%)
  5. Other Duties as Assigned

Preferred Competencies and Experience:

Communication and Interpersonal Effectiveness: The Student Accounts Cash Management Coordinator must have strong interpersonal, organizational and communication skills including the ability to work in a team setting across various departments. A strong work ethic, attention to detail, accuracy in handling and processing payments and paperwork. Must have the ability to deal constructively and pleasantly with students and third parties as a representative of Student Accounts and Gordon Conwell.

Demonstrated Ability to Multitask: The incumbent should have the ability to work with consistent interruption while maintaining meticulous accuracy and attention to detail. Cashiering, banking, or other cash based experience highly preferred.

Confidence and Competency with Educational Technology and Databases: Knowledge of Excel, Word, Outlook and other databases a must. Experience with CAMS, Financial Edge or similar educational and financial databases a plus.

Education and Experience: A minimum of an undergraduate degree or equivalent combination of education and experience required, preferably previous accounting or billing experience. Spanish proficiency preferred.

Digital Communications Manager

Position Summary: Under the broad supervision of the Director of Communications and Marketing, the Manager will maintain the day-to-day operations of all electronic communications of the seminary, including, but not limited to the www.gordonconwell.edu and my.gordonconwell.edu websites, especially content updates, search engine optimization, maintaining feature calendar, etc. Will also be responsible for e-mail marketing and Social media marketing, supervision and monitoring.

Key Responsibilities:
 
Digital Communications Management (70%): 
 
1. Website(s) (30%)
a. Acts as primary resource for seminary Content Management Systems
b. Creates and Updates Web Pages
c. Approves department editor’s content updates
d. Monitors digital analytics and suggests strategies to increase key performance measurements
e. Troubleshoots
f. Trains content editors
 
2. Email (20%)
a. Creates and/or edits emails for various seminary constituencies. 
b. Monitors volume and audience of emails and recommends strategic alterations
3. Internal Client Support (20%): 
a. With the communications and marketing team, provides support (website, email, social media) to other departments and campuses in order to maximize marketing results, while also maintaining a consistent brand presence. 
b. Frequently interfaces with Advancement Systems Manager and Blackbaud Raiser’s Edge database. 
4. Social Media (10%)
a. Monitors and updates seminary social media presence, including Facebook, Twitter, video sites, etc. 
5. Keeping up to date on industry trends, offers recommendations to best leverage various communications channels to advance Gordon-Conwell’s mission. (10%)
6. Perform other duties as necessary (10%)
Required Competencies:
 
Web Technologies: Must have experience creating and optimizing digital content with technologies like HTML and CSS. Must be familiar with distributed responsibility and Content Management Systems, as well as Google Analytics (or other analytics system). 
 
Social Media: Experience with utilizing social media channels for strategic goals. 
 
Communication: Must be able to clearly and effectively communicate with various constituencies, in individual and group settings, in a decentralized environment. Have excellent verbal and written skills. 
 
Prioritization: Must be able to prioritize and complete projects in a deadline-driven environment, and proactively work with team members to foresee possible problem areas. 
 
Education and Experience:
Three to Five years experience in Digital Communications. 
Advanced computer skills required for digital creation (HTML/CSS, etc.)  
Bachelor’s degree in Digital Communications or related field, or equivalent experience. 
 

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