Hamilton Staff Openings

Director of Advancement Services

Position Summary: Under the broad supervision of the Vice President of Advancement, this position supports the mission of the Seminary and the Advancement Office by overseeing advancement services and operations related to donor stewardship, foundation relations, the annual fund, direct mail strategy and advancement systems. This individual in this role will also direct the Seminary’s stewardship efforts, including supervision of Stewardship Staff.

Key Responsibilities:

  • Foundation Relations: coordinate with grant writer to prepare proposals, and work closely with Vice President of Advancement, Campaign Director and President to ensure proposals are in alignment with institutional strategy. Identify new foundation prospects, and report to foundations and other grant making entities on their timetable. (25%)
  • Annual Fund & Direct Mail Appeals: Create and implement direct mail appeal strategy and plan, finding ways to attract new donors, identify major donor prospects, engage existing donors and move them to new levels of giving and to retain donors, with particular focus on monthly giving program. Work collaboratively with Director of Partnership Program on specific ways to attract, retain and engage those donors. Partner closely with Communications Office as project owner of direct mail initiatives. Leverage direct mail and additional means to increase year-over-year seminary annual fund giving. (20%)
  • Stewardship: Ensure the stewardship process of thanking and receipting donors runs smoothly and efficiently. Leverage Blackbaud Raiser’s Edge to streamline the process (ex: e-receipts, quarterly statements, etc.) and ensure accuracy in honoring donor intent through accurate application of gifts to appropriate funds. Find creative ways to appreciate donors at all levels, and drive reporting process to foundations and major donors.  (20%)
  • Scholarship Management and Reporting: Oversee the coordination of scholarships from an advancement perspective in collaboration with offices of finance and financial aid with special emphasis given to major donor relationships and reporting. (15%)
  • Prospect Management: Performs database analytics to identify prospects and oversees prospect/major donor research.  Creates and implements “moves management” matrix to ensure donor prospects move “up the funnel” to become major donors. (10%)
  • Advancement Systems: Oversee the manager of Advancement Systems and work to ensure data integrity and to leverage systems for reporting and analysis. Find ways to leverage system capabilities to better support all aspects of advancement services, including stewardship, achieving annual fund goals, direct mail appeals and foundation relations. (5%)
  • Budget: Plan annual fund budget in collaboration with Vice President of Advancement and oversee expenses throughout the year to come in on target for budget goals. (5%)
  • Perform other duties as necessary.

Required Competencies:

  • Relationship Building: proven track record of building relationships across departments and outside the organization to ensure positive business outcomes. Proven ability to collaborate and foster a team environment.
  • Communication and Interpersonal Effectiveness: Must have strong written and verbal communication skills and be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion.
  • Integrity: Must display high ethical standards with internal and external constituents, and lead this function in a way consistent with ECFA standards to ensure donor privacy and to honor donor intent.
  • Analytical Skills: ability to analyze, interpret and evaluate data in order make data driven decisions.

Education and Experience:

  • Five to eight years experience in a leadership role in development/advancement fundraising.
  • Advanced computer skills required; experience with Blackbaud’s The Raiser’s Edge or other CRM tool is highly desired. 
  • Bachelor’s degree in business or non-profit or equivalent experience required. 

Please email your resume and cover letter to lbowerman@gcts.edu.

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Digital Communications Manager

Position Summary: Under the broad supervision of the Director of Communications and Marketing, the Manager will maintain the day-to-day operations of all electronic communications of the seminary, including, but not limited to the www.gordonconwell.edu and my.gordonconwell.edu websites, especially content updates, search engine optimization, maintaining feature calendar, etc. Will also be responsible for e-mail marketing and Social media marketing, supervision and monitoring.

Key Responsibilities:
 
Digital Communications Management (70%):

Website(s) (30%)

  • Acts as primary resource for seminary Content Management Systems
  • Creates and Updates Web Pages
  • Approves department editor’s content updates
  • Monitors digital analytics and suggests strategies to increase key performance measurements
  • Troubleshoots
  • Trains content editors

Email (20%)

  • Creates and/or edits emails for various seminary constituencies.
  • Monitors volume and audience of emails and recommends strategic alterations

Internal Client Support (20%):

  • With the communications and marketing team, provides support (website, email, social media) to other departments and campuses in order to maximize marketing results, while also maintaining a consistent brand presence.
  • Frequently interfaces with Advancement Systems Manager and Blackbaud Raiser’s Edge database.

Social Media (10%)

  • Monitors and updates seminary social media presence, including Facebook, Twitter, video sites, etc.
  • Keeping up to date on industry trends, offers recommendations to best leverage various communications channels to advance Gordon-Conwell’s mission. (10%)

Perform other duties as necessary (10%)

Required Competencies:
 
Web Technologies: Must have experience creating and optimizing digital content with technologies like HTML and CSS. Must be familiar with distributed responsibility and Content Management Systems, as well as Google Analytics (or other analytics system).

Social Media: Experience with utilizing social media channels for strategic goals.

Communication: Must be able to clearly and effectively communicate with various constituencies, in individual and group settings, in a decentralized environment. Have excellent verbal and written skills.

Prioritization: Must be able to prioritize and complete projects in a deadline-driven environment, and proactively work with team members to foresee possible problem areas.

Education and Experience:

  • Three to Five years experience in Digital Communications.
  • Advanced computer skills required for digital creation (HTML/CSS, etc.) 
  • Bachelor’s degree in Digital Communications or related field, or equivalent experience. 

Please email your resume and cover letter to lbowerman@gcts.edu.

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Director of Admissions

Position Summary: Under the broad supervision of the Dean of Enrollment Management, this position supports the mission of the Seminary and the Admissions team by overseeing the creation and implementation of strategies for achieving new student recruitment goals for Gordon-Conwell’s main campus in South Hamilton, Massachusetts (the only campus with students living in seminary dorms and apartments). This individual will also lead the general operations of the Admissions Office as they apply to recruiting, admitting and enrolling prospective students for the Hamilton Campus of Gordon-Conwell. The Director of Admissions will strive to increase the annual residential new student headcount at the Hamilton campus from approximately 210 to 250 or higher.

Key Responsibilities:

Strategic Planning and Strategic Relationship Building: 
Create strategic plan to achieve new annual student recruitment goals. Identify and nurture new sources of quality leads. Develop and maintain strong relationships with key influencers of prospective students (e.g., alumni, GCTS faculty, strategic undergraduate faculty, campus ministry leaders, fellows programs, Christian study centers, denominational leaders, etc.). Expand the influence and name recognition of Gordon-Conwell by leveraging key relationships with an emphasis on recruitment. (15%)

Execution of Recruitment, Admission, and Enrollment Plans: 
Oversee the end-to-end execution of strategic recruitment plans, ensuring increased engagement as prospects progress through the admissions funnel. Develop annual marketing and recruitment plans which detail the efforts to be taken to achieve each year’s recruitment goals. Partner with the Director of Communications and Marketing to create marketing and communications strategy to target new audiences, and to increase engagement of prospective students. Oversee the smooth implementation of recruitment efforts and the data systems that support them. Evaluate the qualifications of applicants for admission, accepting or denying applicants within the Seminary’s guidelines. Develop and employ tactics to ensure maximum yield of accepted to enrolled students. (40%)

Prospective Student Hospitality: 
Create a warm, inviting, and informative environment for prospective students at every point of contact, whether a campus visit or external recruiting event.  Ensure that all aspects of campus visits—from airport pickup to airport drop off—are conducted with a professional, welcoming demeanor and a focus on building a web of relationships between prospects and other members of the seminary community (e.g., faculty, key staff, current students, alumni, other prospective students, etc.). Oversee the planning and implementation of recruitment/enrollment management events such as open houses, Discover (yield event), and aspects of new student orientation. Seek to build culture of hospitality into faculty and staff, ensure all new and prospective students are welcomed and feel a part of the Gordon-Conwell community. (15%)

Supervision of Team and Operations:
Oversee the hiring, training, and daily management of admissions team. Provide direction, professional supervision, and performance evaluation for the Admissions Processor, Admissions Administrator, Admission Representatives, student workers, and on-campus admissions hosts. Monitor established admissions processes to ensure that all parties know their responsibilities and are executing them in a timely and correct manner. (15%)

Admissions Student Information System Oversight: Oversee admissions data entry and maintenance practices to ensure data integrity and to leverage systems for prospect development, relationship management, reporting, and analysis. Find ways to leverage system capabilities and IT staff’s ingenuity to better support all aspects of recruitment and admissions. Generate regular and ad hoc reports for Dean of Enrollment Management and seminary leadership on current recruitment projections, status of inquiries and applicants, travel schedules, effectiveness of recruitment events and other matters related to the recruitment and admissions process. Use historic data and predictive modeling to execute data-driven decisions to achieve recruitment goals. (10%)

Budget:
Plan annual budget in collaboration with the Dean of Enrollment Management and oversee expenses throughout the year to come in on target for budget goals. (5%)

Perform other duties as necessary.

Required Competencies:

Relationship Building and Leadership: 
Proven track record of building relationships across departments and outside the organization to ensure positive outcomes. A warm, welcoming, hospitable spirit that puts guests at ease and sets an example for the team.  Proven ability to collaborate and foster a team environment.  Well-developed leadership skills and administrative, supervisory, and organizational abilities.

Communication and Interpersonal Effectiveness:
Must have strong written and verbal communication skills and be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion.

Strategic and Creative Thinking:
Demonstrated ability to create long-term and short-term strategies to accomplish department and institutional goals. A talent for creative thinking and problem solving that will open new sources of quality leads.

Analytical Skills: Ability to analyze, interpret and evaluate data in order to make data-driven decisions and report to leadership.

Knowledge and Discernment:
Understanding of the academic, personal and spiritual capabilities required for theological training. Ability to discern an applicant’s readiness for and fit within the seminary.

Education and Experience

  • Minimum of five years of previous experience in higher education enrollment management (preferably in admissions), or relevant recruiting experience in another field.
  • Experience in goal setting and achievement.
  • Demonstrated leadership ability.
  • Strong proficiency with student information systems (preferably CAMS) as well as Microsoft Excel and Word. Experience with Crystal Reports and/or SQL Server Reporting Services as well as some basic knowledge SQL reporting are preferred but not required.
  • Bachelor’s degree in a relevant field.

Please email your resume and cover letter to lbowerman@gcts.edu.

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Part-Time Campus Safety Officer

Function

Under the direct supervision of the Director of the Department of Public Safety, Campus Safety, a campus safety officer is responsible for enforcing the rules and policies of the Seminary, patrolling the building, grounds and perimeter of the campus to identify and prevent conditions and conditions hazardous to persons and property and to maintain the personal safety and security of the faculty, staff, students, visitors, and the public.

Basic uniforms are supplied at the expense of the Campus Safety Department.

The physical requirements for this job include walking long distances and standing for long periods of time. While patrolling the premises, the incumbent must be able safely to climb stairs and ladders, enter enclosed mechanical/equipment areas of buildings, and walk on roofs of buildings.

The environmental conditions of this job include working outdoors under all weather conditions.

A Campus Safety Officer is typically assigned to one of three shifts, but may be required to work on other shifts to meet operational needs. Because the Campus Safety Department provides services around the clock, 365 days a year, working on weekends and holidays and overtime is a requirement. This position is essential to the operation of the seminary, and officers may be required to be on-call and report to work during off-hours and during periods of inclement weather, including times when the seminary is officially closed.

Capabilities Required

  1. Candidates with a police and/or military background are preferred.
  2. Candidates must be mature, responsible and able to remain calm and make decisions under pressure. They should have demonstrable interpersonal skills and the ability to interact with a variety of personalities and situations.
  3. Candidates must be able to maintain the strictest confidentiality in conformance with federal, state, school and department standards.
  4. Candidates should have and maintain active certifications in CPR and First Responder. If they do not, they must agree to participate in the first available certification class offered.
  5. Should it become a job requirement, candidates may also be required to become certified in the use of pepper spray and/or the expandable baton.
  6. Candidates are required to attend any mandatory departmental meetings.
  7. Candidates are expected to abide by the Seminary Community Life Statement and comply with all Seminary rules and regulations.
  8. Candidates must have a valid and active driver’s license.

Use of Capabilities

  • Patrol campus on a regular basis and in a random manner.
    1. Perform periodic and random interior and exterior checks of all the buildings on the property. Points of access, such as doors and windows, shall be checked and verified that they are operating as intended, closed and/or secure. Mechanical systems, such as boilers and electrical rooms, inspected for safe and normal operation. Note and report any safety or operational problems for appropriate action.
    2. Inspect building for fire and/or safety code problems and report same for remedial action utilizing the seminary’s maintenance reporting system, School Dude.
    3. Educate the community about school policies and procedures and enforce the same.
    4. Respond to requests for public service and/or assistance (for example, lock-outs from rooms or vehicles, assisting guests arriving on campus, etc).
    5. Respond to calls for medical or psychological assistance.
    6. Investigate suspicious persons or vehicles and report as necessary.
    7. Maintain an accurate and complete log of shift activities and generate reports as appropriate.
    8. Assist at various school functions as needed, such as graduation, conferences, etc.
    9. Performs communication and shift operation duties.
    10. Follows, communicates and enforces the policies and procedures of the security department and seminary.
    11. Is responsible for security and authorization of restricted access keys. (i.e. ensuring the key boxes are secure in the Campus Safety office at all times)
    12.  Assesses and resolves issues impacting the operations of the life/safety systems.
    13. Assesses and communicates issues affecting the operations of the computer-based security systems (i.e. CUME CCTV access from Campus Safety Office, parking data base).
    14. Informs and works with other departments regarding any safety and security situations in their areas.
    15. Responds to and investigates unusual events or incidents and provides follow-up.
    16. Responsible for timeliness and accuracy of daily patrol sheets, incident and accident reports.
    17. Coordinates emergency responses, and is responsible for the safety of faculty, staff, students, visitors and the public.  Coordinates with outside agencies, such as Hamilton and Wenham Police and Fire departments, Massachusetts State Police, Essex County Sheriff’s Department and Lyons Ambulance Service, as needed.
    18.  Is accountable for all Campus Safety/seminary equipment on their respective shift.
    19. Participates in continued training of campus faculty, staff, and students including fire, security and lockdown drills.
    20. Provides proactive interaction with visitors and employees.
    21. Informs, educates and works with other department managers to insure that all safety and security issues are resolved.
    22. Works with Department of Public Safety Director and coordinates security efforts for special events.
    23. Provides special security assistance for other departments of the seminary as required.
    24. Ensures security and verification (DETEX Security Patrol) of seminary assets.
  • Additional requirements:

    Full-time Campus Safety Officers will be required to perform the expected duties of the respective shifts for which they have been hired, see attachments:

    • Expected duties of Full-Time Day Shift Campus Safety Officer
    • Expected duties of Full-Time Evening Shift Campus Safety Officer
    • Expected duties of Full-Time Evening Shift Campus Safety Officer

    Part-time Campus Safety Officers will be assigned an area of responsibility to assist in the smooth operation of the Campus Safety Department

 Please email your resume and cover letter to lbowerman@gcts.edu

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Director of Informational Technology (IT)

Position Description

To provide leadership in the institutional delivery of IT services and solutions across all programs and each of our four campuses (South Hamilton and Boston, MA, Charlotte NC and Jacksonville FL). Through the use of a shared services model, the director will be responsible for providing client-focused services across all campuses in support of both local and institution-wide operations. This individual will oversee infrastructure, support services, enterprise applications. This includes management of network and voice communications, computing hardware, software and computing services for all internal constituents: students, staff and faculty.  This leader will direct a team of ~16 staff members responsible for infrastructure, enterprise applications, IT support services, media services and educational support services. Qualified candidates will be able to affirm and support the mission and vision of the seminary. 

Key Responsibilities:

  1. User Experience: Ensure all faculty, staff, administration and students are equipped with reliable tools including fast, reliable internet service, an increasing wireless environment, media services, e-mail, phone systems and printing/copying capabilities. Reduce frequency of outages; minimize scheduled maintenance during non-business hours and emergency downtime.
  2. Student Commitment:  Focus on continuously improving information technology for (1) web-based, self-service functionality of student application, registration, financial aid, billing, housing and other services related to student records management and (2) access in the classroom, access to library resources, and access from residential and auxiliary facilities.
  3. Network and Telecommunication Systems – Make certain that computer servers, telephone systems, wide area network and related functions are properly maintained to provide cost effective, secure, reliable, quality services for all campuses and other teaching sites, as determined by administration.
  4. Enterprise systems: in consultation with support services (e.g. marketing, development, finance, HR) and educational programs, support the design and functionality of information systems and web portals to meet high priority missional and annual business objectives of the Seminary.
  5. Education Support Services (ESS): In partnership with the Academic Dean of Hamilton, provide oversight and consultation with other campus deans to ensure Learning Management System (LMS) and other instructional technologies support institutional and ATS (Association of Theological Schools) requirements for online learning, and other seminary education priorities. Work with the academic and library service departments to integrate educational technology with administrative technology 
  6. Leadership: Consider both short-term and long range planning goals in alignment with institutional strategy, and lead the Seminary in the best, most cost effective uses of appropriate technology. Present sound business case when making recommendations for technology improvements, including cost/benefit analysis, associated risks, etc. Work to develop and train IT professionals to support GCTS technology, to stay current on industry trends and technology advancements that the Seminary may want to consider in the future, and to be customer focused when serving internal clients. Serve as a member on the Leadership Team. Develop and manage annual IT budget
  7. Other Duties as assigned. 

Required Competencies

  • Functional Depth and Breadth – Possess advanced functional knowledge of IT services and business knowledge, including products, practices, trends, etc. Must possess ability to apply knowledge to complex problems or non-standard situations.
  • Industry Knowledge – Acquires, interprets and evaluates information and trends in relevant technology (both within higher education and for enterprise systems) and demonstrate ability to make sound recommendations for Gordon-Conwell to meet needs of current state, and longer term planning.
  • Customer Focus – Must be able to provide excellent customer experience with technology and during interpersonal interactions.  Be able to anticipate varying needs of key constituents (students, faculty and staff), demonstrate high performance standards, and hold team to same level of high standards.
  • Build Organizational Relationships: Proven track record of building relationships across departments and outside the organization to ensure positive outcomes. Work in such a way as to remove organizational obstacles that impact cross-functional work required to achieve results. Understanding of how to get things done in a matrixed environment, and ability to relate well to peers, direct reports and senior leadership.
  • Communication and Interpersonal Effectiveness: Must have strong written and verbal communication skills and be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion.
  • Analytical Skills: Ability to analyze, interpret and evaluate data in order to make data-driven decisions and reports for senior leadership. 

Education and Experience

  • Education - Bachelor degree in a computer or information related profession, or equivalent required; Masters degree preferred.
  • Special Training and Skills – Has demonstrated at least ten years of proven, advanced technical proficiencies in one or more areas related to network infrastructure design and administration, web development, or Microsoft applications and programming, including SQL Server.
  • Management Experience –Proven track record of successful management experience at director level, with minimum of five to seven years that includes information technology supervision, budgeting, financial controls, leadership, staff development and project management.  Strong preference for an individual with experience in higher education or with non-profit organizations. 

Please email your resume and cover letter to lbowerman@gcts.edu.

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