Hamilton Staff Openings

Please email your resume and cover letter to: Lbowerman@gcts.edu

Director of Communications & Marketing

Role Summary: The Director of Communications & Marketing is responsible for developing and implementing effective communications and marketing strategies to increase awareness and understanding of the seminary’s vision, mission, differentiating strengths and educational programs among regional, national and international audiences.   Responsibilities include, but are not limited to, the creation of publication and marketing materials in conjunction with the Admissions Office(s), Office of Advancement; oversight of content management system and institutional development and maintenance of the website; dissemination of seminary news through multiple channels, including local, regional and national print and broadcast news outlets and Contact Magazine.”   The Director of Communications & Marketing will guide and/or direct communications activities with designated marketing coordinators for every campus/program institution wide.

Key Responsibilities: 

1. Communications Team Leadership: Oversees the writing, design and publication of all marketing brochures, viewbooks, annual reports, letters, and other materials to support both enrollment and fundraising efforts. Leads ongoing web development and enhancement, and working with marketing coordinators, oversees regular propagation of the website for all campuses and programs. Manages the daily functions of the Communications Department, including budget planning and management, staff assignments and routine internal seminary requests. Provides leadership and guidance of publications and creative services including brand management. (60%)

2. Institutional Marketing & Public Relations:  Directs the development of advertising for all campuses/programs, and oversees market research needed to create targeted and effective ads and ad campaigns.  Leads media relations for all campuses, serves as a spokesperson for the seminary, and works with senior leadership and faculty in relationship to the media. Provides communications leadership for community relations, serves as a seminary liaison with the community and creates any needed external communications to represent the seminary to local communities. (25%)

3. Strategic Planning: Creates and executes a strategic plan for a comprehensive communications and marketing program consistent with the overall needs of the seminary’s multiple campuses, programs and centers.  Plan includes a robust social media strategy covering all platforms beneficial to seminary marketing. (10%)

4. Sensitive Communications: Provides writing and editing support to the President and other leadership personnel on significant sensitive communications with the seminary’s constituencies. Provides communications counsel and guidance for crisis communications, is the primary point person for media in crisis situations, and manages/writes any needed external communications vehicles related to situation. (5%)

5. Performs other Duties as Assigned 
 
Education and Experience: 
 

·  Should possess the minimum of a bachelor’s degree in communications, journalism, marketing, advertising or a related field.

·  Senior level experience of at least three to five years in leading communications in a not-for-profit organization is preferred.

·  Knowledge of evangelical organizations and theological education is a requisite.

·  A strong working knowledge of marketing, content writing, feature writing and/or reporting and must demonstrate strong writing, editing, interpersonal and verbal skills.

· Should demonstrate strong interpersonal and effective team-building skills.

· Should possess an in-depth understanding of, and proficiency in, publications production, media relations, advertising, web development and Microsoft Office, Adobe InDesign, Adobe Photoshop, Illustrator, WordPress, and Content Management Systems.

· Must have the ability to participate as a self-starting team player and be able to juggle multiple priorities.

· Should be comfortable working with a variety of web development technologies including HTML, multimedia software and content management tools.

· Skills in search engine optimization of content (SEO) and/or web analytics also a plus.

 
 

Student Accounts Cash Management Coordinator

Description:

Under the direct supervision of the Assistant Director of Student Accounts the Student Accounts Team works together to serve Gordon Conwell students pursuing certification and degrees at our Hamilton, Boston, Charlotte and Jacksonville campuses as well as our Doctor of Ministry and Hispanic Ministry programs. The Student Accounts Cash Coordinator supports the mission of the seminary by providing excellent customer service as a primary point of contact regarding billing, payments, payment plans, and general inquiries regarding Student Accounts. As the Cash Coordinator, the incumbent will lead the team in processing cash and cash equivalents with accuracy and attention to detail.


Key Responsibilities:

  1. Coordinating Student Care Primary point of contact via phone, email, and in person inquiries regarding all student account matters for GCTS students across campuses and programs. Input contact notes in CAMS database and maintain accurate and up to date record on student contact. Inform students of billing processes, payment policies, payment options, and process payments.  The Cash Management Coordinator is the face of Student Accounts to Hamilton students, staff, and faculty. The incumbent must be able to serve multiple constituents with a variety requests and needs in a timely, gracious, and well prioritized manner.  (40%)
  2. Oversee Daily Student Account and Internal Deposits Receive and allocate cash and cash equivalents to appropriate student accounts and departmental accounts. Prepare cash and cash equivalents for timely bank deposit and oversee security while in transit. Maintain accurate records for request for campus petty cash replenishment. (35%)
  3. Maintain accurate and up to date accounting: With accuracy of payment entry for student and departmental deposits, the Cash Management Coordinator must also maintain precise records and databases for reconciliations and accounting review. (15%)
  4. General Support of Student Accounts Support department staff by assisting with student care and records management duties during busy seasons, vacations, and sick leave. (10%)
  5. Other Duties as Assigned

Preferred Competencies and Experience:

Communication and Interpersonal Effectiveness: The Student Accounts Cash Management Coordinator must have strong interpersonal, organizational and communication skills including the ability to work in a team setting across various departments. A strong work ethic, attention to detail, accuracy in handling and processing payments and paperwork. Must have the ability to deal constructively and pleasantly with students and third parties as a representative of Student Accounts and Gordon Conwell.

Demonstrated Ability to Multitask: The incumbent should have the ability to work with consistent interruption while maintaining meticulous accuracy and attention to detail. Cashiering, banking, or other cash based experience highly preferred.

Confidence and Competency with Educational Technology and Databases: Knowledge of Excel, Word, Outlook and other databases a must. Experience with CAMS, Financial Edge or similar educational and financial databases a plus.

Education and Experience: A minimum of an undergraduate degree or equivalent combination of education and experience required, preferably previous accounting or billing experience. Spanish proficiency preferred.

Student Accounts Records Coordinator

Description: Under the direct supervision of the Assistant Director of Student Accounts the Student Accounts Team works together to serve Gordon Conwell students pursuing certification and degrees at our Hamilton, Boston, Charlotte and Jacksonville campuses as well as our Doctor of Ministry and Hispanic Ministry programs. The Student Accounts Records Coordinator supports the mission of the seminary by providing excellent customer service as a primary point of contact regarding billing, payments, payment plans, and general inquiries regarding Student Accounts. As the Records Coordinator, the incumbent will lead the team in updating and processing adjustments and invoicing third parties.

 

Key Responsibilities:

  1. Coordinating Student Care Primary point of contact via phone, email, and in person inquiries regarding all student account matters for GCTS students across campuses and programs. Input contact notes in CAMS database and maintain accurate and up to date record on student contact. Inform students of billing processes, payment policies, payment options, and process payments.  (35%)
  2. Managing Student Account Records Maintain accurate documentation in spreadsheets and CAMS database regarding mail, phone, and email contact with students. Assist VA and Tuition Assistance (TA) recipients by completing and submitting necessary documentation and certification. Work with departments and Assistant Director of Student Accounts in updating and adjusting accounts as needed and communicating with students about adjustments. Maintain accurate data for monthly and quarterly reporting on past-due balances. Maintain student accounts master calendar for team processes, important dates, and deadlines. (35%)
  3. Preparation of Student Billing Communication Verify accuracy of tuition, fees, and departmental charges and organize statements for distribution to students at the start of term. Provide statements for missed semester deadlines, past due students, and unconventional billing items. (20%)
  4. General Support of Student Accounts Support department staff by assisting with student care and cash management duties during busy seasons, vacations, and sick leave. (10%)
  5. Other Duties as Assigned

 

Preferred Competencies and Experience:

Communication and Interpersonal Effectiveness: The Student Accounts Coordinator must have strong interpersonal, organizational and communication skills including the ability to work in a team setting across various departments. A strong work ethic, attention to detail, accuracy in handling and processing paperwork and ability to deal constructively and pleasantly with students and third parties as a representative of Student Accounts and Gordon Conwell.

Confidence and Competency with Educational Technology and Databases: Knowledge of Excel, Word, Outlook and other databases a must. Experience with CAMS or similar educational databases a plus.

Education and Experience:

A minimum of an undergraduate degree or equivalent combination of education and experience required, preferably previous accounting or billing experience. Spanish proficiency preferred.

 
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Digital Communications Manager

Position Summary: Under the broad supervision of the Director of Communications and Marketing, the Manager will maintain the day-to-day operations of all electronic communications of the seminary, including, but not limited to the www.gordonconwell.edu and my.gordonconwell.edu websites, especially content updates, search engine optimization, maintaining feature calendar, etc. Will also be responsible for e-mail marketing and Social media marketing, supervision and monitoring.

Key Responsibilities:
 
Digital Communications Management (70%): 
 
1. Website(s) (30%)
a. Acts as primary resource for seminary Content Management Systems
b. Creates and Updates Web Pages
c. Approves department editor’s content updates
d. Monitors digital analytics and suggests strategies to increase key performance measurements
e. Troubleshoots
f. Trains content editors
 
2. Email (20%)
a. Creates and/or edits emails for various seminary constituencies. 
b. Monitors volume and audience of emails and recommends strategic alterations
3. Internal Client Support (20%): 
a. With the communications and marketing team, provides support (website, email, social media) to other departments and campuses in order to maximize marketing results, while also maintaining a consistent brand presence. 
b. Frequently interfaces with Advancement Systems Manager and Blackbaud Raiser’s Edge database. 
4. Social Media (10%)
a. Monitors and updates seminary social media presence, including Facebook, Twitter, video sites, etc. 
5. Keeping up to date on industry trends, offers recommendations to best leverage various communications channels to advance Gordon-Conwell’s mission. (10%)
6. Perform other duties as necessary (10%)
Required Competencies:
 
Web Technologies: Must have experience creating and optimizing digital content with technologies like HTML and CSS. Must be familiar with distributed responsibility and Content Management Systems, as well as Google Analytics (or other analytics system). 
 
Social Media: Experience with utilizing social media channels for strategic goals. 
 
Communication: Must be able to clearly and effectively communicate with various constituencies, in individual and group settings, in a decentralized environment. Have excellent verbal and written skills. 
 
Prioritization: Must be able to prioritize and complete projects in a deadline-driven environment, and proactively work with team members to foresee possible problem areas. 
 
Education and Experience:
Three to Five years experience in Digital Communications. 
Advanced computer skills required for digital creation (HTML/CSS, etc.)  
Bachelor’s degree in Digital Communications or related field, or equivalent experience. 
 

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