Boston Student Accounts FAQ's
- How do I view my bill and pay online?
- I made a payment online, but I don’t see it on my student account. Why is this?
- I want to send a payment through the mail. Where should I send the check?
- I want to send a payment through the mail. Where should I send the check?
- If a third party wants to make a payment toward my student account, what information do they need to include to make sure the payment is applied to my student account?
- If I have VA funds needing to be processed, whom should I contact?
- What will happen if I can’t pay in full by the last deadline?
- My bill went to the wrong place. How can I change my billing address?
- How often are statements sent out?
- Why is my account on hold?
- Why are there late fees on my account?
- What is the student services fee?
- I would like someone else to have access to my student account. How can I give this person permission?
- When will I be able to withdraw the excess funds from my student account?
- Who do I contact if I have a question about scholarships?
- When can I set up a personalized payment plan?
- How do GCTS personalized payment plans typically work?
- Do I have to waive the student health insurance every semester?
- Do I have a Gordon-Conwell e-mail account? I didn’t realize I had a Gordon-Conwell e-mail account.
- Can books be charged to my student account?
Boston Student Accounts Answers
- Q:How do I view my bill and pay online?
- A:
Click here for instructions.
Please note that we accept credit cards for:
- Student Account Payments (tuition, fees, etc.)
- Application Fees
- Doctor of Ministry Matriculation Deposits
Please note that we cannot accept credit cards for:
- Masters Level Matriculation Fees
- Matriculation Deposits
- Psych Testing Fees
- Rush Transcripts
Top - Q:I made a payment online, but I don’t see it on my student account. Why is this?
- A:
There are a couple possibilities why your payment would not be showing up on your student account:
- The payment has not yet been posted. Unfortunately, payment posting does not happen automatically. Our aim is always to have your payment posted on the next business day.
- The incorrect drop-down option was chosen when making your online payment. If you do not choose your specific campus account (Boston Student Account) on the payment screen, the payment will not go to the correct place. If you are not seeing your payment, please contact our office immediately. We can research your payment and take the appropriate actions to transfer the funds to your appropriate campus account.
Email: finserv@gordonconwell.edu
Phone: (978) 646-4049
Top - Q:I want to send a payment through the mail. Where should I send the check?
- A:
Gordon Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982Note: Please do not send cash through the mail. Please only send checks, money orders and cashier’s checks.
Top - Q:I want to send a payment through the mail. Where should I send the check?
- A:
Gordon Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982Note: Please do not send cash through the mail. Please only send checks, money orders and cashier’s checks.
Note: Please include your name and student ID# on the memo line of the check so we can ensure that it goes to the correct account.
Top - Q:If a third party wants to make a payment toward my student account, what information do they need to include to make sure the payment is applied to my student account?
- A:
If they are sending GCTS a check, they should include your name and ID number (either on an attached letter or on the check memo line). Please note that if the organization is paying more than you owe, they must give us written permission before we can release excess funds to you for your personal use. Please have the organization send the payment to the following address:
Gordon-Conwell Theological Seminary
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Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982 - Q:If I have VA funds needing to be processed, whom should I contact?
- A:
If you are a part of the Chapter 30 (Montgomery) GI Bill or Chapter 33 (Post 9/11) GI Bill, please contact Beth Isaac in the Hamilton Registration Office. You may contact Beth by the following means:
E-mail
Phone: (978) 646-4021If you are part of the Chapter 31 (VocRehab) GI Bill, AmeriCorps, GoArmyEd, MyCAA, or WAWF, please contact Jenna Voohees in the Student Accounts Office. You may contact her by the following means:
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Phone: (978) 646-4045
Fax: (978) 646-4601 - Q:What will happen if I can’t pay in full by the last deadline?
- A:
If you cannot pay in full by the last deadline, please contact the student accounts office to set up a personalized payment plan. Setting up and maintaining a payment plan will prevent your account from being sent to a collections agency.
E-mail
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Phone: (978) 646-4049 - Q:My bill went to the wrong place. How can I change my billing address?
- A:
You may change your billing address by filling out a Change Address Request Form and sending it to the Student Accounts Office. We must have a signed request on file per FERPA regulations.
Mailing address:
Gordon-Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982
Fax: (978) 646-4601Please note that if your bill goes to the wrong location, you are still held accountable to the payment deadlines as it is your responsibility to keep your billing address current. Furthermore, your bill is available online through your CAMs student portal.
Top - Q:How often are statements sent out?
- A:
Our aim is to send statements before each payment deadline if there is an owed balance. Because of the magnitude of bills that we send out and the potential for postal delays, there is no specific time frame that we can guarantee receipt of bills. Because your balance can always be seen on the CAMS student portal, you are accountable for paying your balance by the deadlines even if you receive your bill later than you would prefer.
Top - Q:Why is my account on hold?
- A:
If your account is on hold, you most likely have an unpaid balance. If you believe your account has been mistakenly put on hold, please contact our office. If we can verify that your account is paid in full, we can lift the hold for you immediately.
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E-mail
Phone: (978) 646-4049 - Q:Why are there late fees on my account?
- A:
If you received one or more late fees, you most likely missed one (or more) of the payment deadlines. Please see your specific campus’ Academic Calendar for the specific payment deadlines.
Top - Q:What is the student services fee?
- A:
The student services fee is an administrative fee charged to all registered students. This fee helps to cover the cost of running the various offices at the Seminary (postage, paper, supplies…etc) and helps to provide our students with the services they enjoy throughout the seminary.
Top - Q:I would like someone else to have access to my student account. How can I give this person permission?
- A:
Someone can access your account only if you have given us written permission for them to do so. If you would like someone to have regular access to your account, please fill out our Account Access Form and fax/mail this form to the Student Accounts office.
Mailing address:
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Gordon-Conwell Theological Seminary
Attn: Student Accounts
130 Essex Street
South Hamilton, MA 01982
Fax: (978) 646-4601 - Q:When will I be able to withdraw the excess funds from my student account?
- A:
GCTS Grants and Scholarships: Credits created from GCTS grants and scholarships will not be available for withdrawal until the first business day after the final add/drop date for each semester. Please do not request these funds until that time as we will not be able to process them. To request these funds, please call or email the Student Accounts office.
E-mail
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Phone: (978) 646-4049 - Q:Who do I contact if I have a question about scholarships?
- A:
Please contact Stacey Glidden in Financial Aid.
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E-mail
Phone: (978) 646-4059
Fax: (978) 646-4601 - Q:When can I set up a personalized payment plan?
- A:
You may set up a personalized payment plan after the final semester deadline. Please note that setting up a payment plan will not remove the late fees that were placed on your account throughout the semester. Setting up and maintaining a payment plan prevents your account from being sent to collections. Please contact our Student Accounts Assistant at (978) 646-4049 to set up a personalized payment plan.
Top - Q:How do GCTS personalized payment plans typically work?
- A:
The Gordon-Conwell policy is for payment plans to be complete within a year. We would divide your balance by 12 to determine how much you need to be paying monthly. Payments are due by the last day of every month. We do not accept advance payments (paying extra in January to cover February, too). We must see payments coming in every month in order for your plan to remain current. Defaulting on a payment plan (either by incomplete payment or non-payment) could result in your account being sent to a collections agency.
Please note if you miss one payment, you will receive a default letter. You may make up the payment by paying the current month's payment and the missed month's payment. If you miss two payments, you will be sent to collections automatically.
Please note that if you are on a payment plan, you are not eligible to register for future courses, receive transcripts, or a diploma until the balance is paid in full.
Top - Q:Do I have to waive the student health insurance every semester?
- A:
Students only need to waive the health insurance once per year. If you waive the insurance in the Fall, there is no need to waive the insurance in the Spring semester. For questions concerning health insurance, please contact the Student Life office by calling 978-646-4062.
Top - Q:Do I have a Gordon-Conwell e-mail account? I didn’t realize I had a Gordon-Conwell e-mail account.
- A:
All students have a Gordon-Conwell e-mail address. It is important to check this account regularly or have it forwarded to a personal account as offices use this email to send important information to students. To access it, please follow these steps:
- Go to the main GCTS site
- Click on “Webmail” at the top right of the home page.
- Enter your email address, which is typically your first initial followed by your last name unless you have a common last name. Contact the IT help desk for details (see below).
- Enter your password, which, if you have not been accessed this before, should be your student ID number.
If you are still unable to access your e-mail, please contact the IT helpdesk:
E-mail
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Phone: (978) 646-4357 - Q:Can books be charged to my student account?
- A:
Please contact the Student Accounts office for more details about charging books to your student account. Know that you can only charge books if we can verify that there will be excess funds on your account in a given semester.
Email: finserv@gordonconwell.edu
Phone: 978-646-4049.
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