The Technology Services department exists to enable staff and faculty to minister effectively to Gordon-Conwell students through the creation and maintenance of IT and AV infrastructures.

Multi-Factor Authentication Coming March 23

As part of our ongoing work to better secure GCTS accounts and computers, we are implementing Multi-Factor Authentication (MFA) on all GCTS accounts on Wednesday, March 23 at 1 PM Eastern.

Please read this blog post for instructions on configuring MFA and answers to frequently asked questions.

Did You Know?

Your student, staff, or faculty email account includes a free Microsoft Office subscription. Visit our FAQ page for instructions to download the Microsoft Office suite for free with your email account!

Contact Us

General Contact Information

Ticketing System:
Twitter: @itgcts
Add Printing Funds:
Mobility Printing:


Office: Kerr 370

Phone: (978) 646-HELP (4357)

Fall Hours

Monday – Friday 8:00 AM – 4:30 PM


Office: CUME 215 & 14A

Phone: (617) 318-1630

Fall Hours

Monday 9:00 AM – 5:00 PM  •  Remote support only

Tuesday – Thursday 9:00 AM – 5:00 PM  •  In-person & Remote support

Friday 9:00 AM – 5:00 PM  •  Remote support only


Office: Room 118

Phone: (704) 295-2351

Fall Hours

Monday Closed

Tuesday – Friday 9:00 AM – 4:00 PM*

*In-person support is provided by appointment only.

COVID-19 Response

In response to COVID-19, Tech Services offices on some campuses are physically closed to students. Our staff and student workers are actively providing remote support during the regular business hours listed in the “Contact Us” section of this page.

  • To request remote support, please email [email protected] or call the relevant phone number listed below under the “Contact Us” section of this page.
  • GCTS employees can still schedule in-person appointments for critical computer needs related to their work. If you require in-person support, please request and schedule this by emailing [email protected] or calling the campus Tech Services phone number.

Thank you for your flexibility as we practice social distancing and minimize contact!

Email Us

Do you have a technology-related issue or request? Let us know how we can help you!